Future Shop was not where I expected to be working with a degree but the reality is there aren’t a lot of jobs where I live. I sell computers and I understand that not everyone is a computer expert and not everyone has thousands of dollars to spend.
I try to get people the computer they need and the services they need but I am more than happy to tell them what they can do on their own to get a better computer and let some of their tech savy friends help them out. Services are great when you don’t know what you are doing but everyone has a budget and I try to help people stay in that budget. There are free antivirus programs, open office… things like that. I would rather see someone spend $300 more on a computer rather than software they don’t really need.
I do believe in the product service plan though and buy it myself. If you aren’t getting the service you need ask for a manager. We as product experts get little to no training and like a serving position if their is a problem with the food the manager should take responsibility and deal with it the best they can so people leave the store happy.
We as employees are never commended on our service or the help we provide. We simply get threatened that our jobs are in jeopardy if we don’t sell services and product service plan or even enough stuff. Like we can control who walks in the store and what they buy. Maybe if FS gave their employees encouragement instead of threats before every shift the service would be better.
Complain to management because I am sick of being told off for simply doing my job the way I am told just so I can pay my rent. I