Reading through this site it seems that the PSP is not really clear to customers. The salesman explains you the base and gives you a brochure explaining the rest. You can read it or not and have 14 or 30days depending the product to get a full refund. Whats important or not is very subjective [...]
You want to know, exactly how it is run, just ask I can provide some information, that can be helpfull to customer…The Call Centre – Customer Service is not run by FUTURESHOP, directly it is a 3rd parties, that get paid on every call they received, therefore making people call more often, and delaying the [...]
A lot of people post here on how bad the customer service was. Im not here to defent future shop because it seems your mind is already made up I just want to give you some advice on how you could get a better customer service.RETURN/EXCHANGE *1 – Bring the original invoice (If you lost [...]
I tried to return an Iriver Mp3 player today at a Futureshop store in Victoria, B.C. , Canada. I had called customer service (number via internet) before because I had bought it online. They told me to bring the mp3 player in to have it looked at. So that’s what I did. When I showed [...]
All i have to say is anyone that comes on here sticking up for futureshop are complete idiots and are probably reading these at their job(aka Futureshop) because they don’t do dick all when they’re at work and don’t care about customers-just their commission-I used to work at futureshop(merch) and the salesmen there sat on [...]
This is a bestbuy story but it still meets the futureshop problems:) Bear with me. I am traveling to bestbuy to buy a laptop. I get to bestbuy with my girlfriend who is 3 months pregnant at the time. I see the laptop that I want and I notice that there are 3 sales guys [...]
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