Hey just thought i would share one service story from futureshop, among many.
Although after reading a couple of the other stories on this site my
complaints seem pretty minor.
Just to be clear the FS I usually go to is centerville montreal, I
generally find the forum store not nearly as bad.
At the begining of the semester my GF needed a new computer so we went
to FS first since they are basically the only choice downtown. She
isn’t really into computers so since I have an MScA in MIS she asked
me to help her. We looked around a little bit, to get her acquainted
with the differences between models and specifications so she could
figure out what she needed. After she knew what to look for I stepped
back to let her shop (and go look 4 toys 4 myself). When I got back my
GF had one of the display models in her hand and was just about ready
to go with it. Just then one of their “service specialists” came up
yanked the computer right out of her hands without asking or waiting
for her to be done looking at it and started showing it to another
customer. Now I’m not from Montreal, and I find that service here is a
little lacking in the first place (I also have nothing against the
Quebecois, my GF is one) but this is perhaps one of the most
disrespectful ways you could treat someone in a service situation.
Imagine if the item had been the last sweater in that size at the Gap.
I’m a pretty even tempered guy but I let that guy know what i thought
of him pretty well, he should also be thankful that my GF was there or
I would have shown him just how plug and play that laptop really was.
Unfortunately as I said we have little choice since we live downtown
and do not need cars for any other reason than to shop elsewhere. So I
will probably have lots more stories to share here. Actually you stole
my idea for a domain name Thanks anyway.
Post mailed in.
I am a current FS employee and I am only there for one reason, money. After being there for sometime I have come to see how our customer service has changed drastically. Now on this site a majority of people will say how our customer service is horrible and our warranties a rip off and I will agree on at least one of them. Future Shop use to put customers first but now they are driven by numbers and gross margin. Ever try to get a deal and have a Lowest Price Guarantee thrown in your face? Well that is what we are trained to do. We are also trained to sell the unit with the highest gross margin in order to make our numbers look good. Recommendations when dealing with staff, always ask for a deal. If none is given walk. If things are on sale don’t bother asking for a deal cuz you are getting one to begin with. As for the warranties it is your choice to decide. Like I have said ive been there many years and a day doesn’t go by where a customer doesn’t use our warranty. If you are rough with your products don’t buy it cuz physical damage isn’t covered. Know before buying the warranty if it is over the counter exchange or repair. The PSP (product service plan) is there if anything (excluding physical dmg) goes wrong with your product. If you believe that products break in the first month, year, or when warranties end that assumption is flawed. Electronics break where ever and whenever. Like i said though, warranty is up to you.
I use to like working for FS but no longer. I like retail but FS is slowly killing that.
Left by Blackout on December 10th, 2006