I just had the exact same problem except that I haven’t had any luck talking to a Supervisor yet. Basically, the did the credit card thing for weeks and then all of a sudden it worked and they are saying shipped. We will have to see. let me know how you make out at Head Office.

Left by jeffsumm on January 13th, 2007

First I have to explain my computer problem. When I turned the computer on , all I heard was the fan and HD noice. No display. I thought it was my monitor but it was ruled out after it worked with anthor computer. I took my computer to future shop repair in Coquitlam, B.C and they charged me $45.oo for an estimate which they said would be applied to the repair cost. Following day they had left me a message to call back and it took me more than an hour to to talk to this guy who had left the message. Needless to say it was a frustating experience to hang on to a telephone for more than an hour to get in touch with this person who wanted me to call back. Finally I had to yell at a person to conect me to him and he did. He said he switched the computer on and there was no problem, windows opend and there was nothing wrong with it and asked me to come and pick it up. I assumed I would get my $45.00 back as they didn’t do anything to the computer except turn it on, I requested my money back. They said no, because they had to spend two hours checking my computer which was a blatent lie. I decided I will never step into that store agin and I will discourage any one who wants to buy or repair anything from this third grade shop.

Left by frustated on January 14th, 2007

Dear Future Shop Customers,

As much as I feel your pain for having to wait for your products to be fixed, SO WHAT. At least this company is taking to time to offer some help to loyal customers. If you are weird enough to abuse your products that you have bought with your earned money, then you shouldn’t have the right to have it fixed. Take better care of your stuff. As for the complaints of the customer service representatives, I would like to take this time to say “ENOUGH”. Every customer that doesn’t get what they want, automatically blaims the customer service staff. Have you ever thought that maybe they are only following the rules set before them. Yes there is on occasion some representives that are having a bad day, and to those customers that have had them, I say “Been there, Done that”. Not every future store is like that, and the staff is not all the same in each store. I am so tired of the fact that if a customer walks into a store and doesn’t not get what he/she wants (wheither they diserve it or not) all they do is swear and yell at the representive (which is against the law and can be considered assault) or the manager and they suddenly get what they want. This is not fare to the customers that follow the rules and work with the stores. So, to those customers who are actually pleasant when they speak to staff members I say “Thank you”, but to those you spend there days complaining because they don’t like want the got I say ” Welcome to the real world”.

Left by shortthing on January 17th, 2007

I would say u can’t blame the technician i mean if your computer wasn’t working when you walked into store and it works when you left the store, they do deserve 45 $

Left by service_rep on January 19th, 2007

is this site working?

Left by Rob on January 20th, 2007

is this site working?

Left by Rob on January 20th, 2007e

Yes I have to approve comments before I allow them posted unless you have made a few posts and i see its not a spam bot selling sex

Left by Admin on January 20th, 2007

I just shopped at Future Shop for the last time tonight!
I’m on the road, and ordered a new keyboard for my brother, it’s the
BenQ X700 on sale for $17.00 (Web Special) until Jan 31st.

The order is made, then about 2 hours later, FutureShop sends me another e-mail, saying my order couldn’t be processed. I call them up to find out why.

Call Center Idiot: “We have to verify your identity”

Me: Well, this is me

Call Center Idiot: “Yes, but you have to call us from the phone number listed on your account”

Me: Uh, doesn’t that defeat the purpose of shopping online? I’m trying to buy this for someone else, I am out of the Country until the end of the month when the goddamn sale is over.

Call Center Idiot: Well, just keep calling every two days to refresh the order until you can get to your actual phone.

Me: WHAT? No, cancel the order, I’ll buy it elsewhere even if I have to pay $40 more, you just lost a customer permanently.

Call Center Idiot: I can’t help that, if you’re really going to stop shopping here because of this.

Me: You’re kidding right? You’re not going to apologize for the inconvenience this has caused me? You’re going to sit their on your fat ass, in front of your computer and tell me that my business doesn’t matter? Alright, to think, all of this over a measly 17-dollar keyboard. You people are completely void of any and all logic, F**** YOU!

*CLICK* I hang up.

Seriously, what the fuck is with that policy? I understand they’re trying to prevent fraud etc, but this is going a little too far, especially when my account has multiple purchased made with that exact credit card.

The call center people were just that, call center employees, sitting around answering phones all day. But it seemed as though they had little or no customer care, they only process orders and piss you off.

Seriously, f*** you Future Shop, I will never set foot in your miserable f**** store again!

Left by Trisomy21 on January 24th, 2007

Pick up in store – HA!

I have tried on several occasions to place an online order for something that is in stock. They seem to cancel the store pickups if there is a special on the web that is not in the store. I’ve had it with them. Not only are the staff in the stores idiots, but the customer service reps on the telephones just don’t give a crap about you.

The parent company, Best Buy is no better. Future Shop staff almost assault you when you walk in the store cuz they are on commision, and the Best Buy people won’t waste their time on you cuz they get nothing for helping you.

The problem is trying to find another store that has some of the products they carry. They’ve driven most of the decent small computer shops around me out of business so I’m left with other mail order places.

Thanks for place to vent!!

Left by newton1171 on February 19th, 2007

You can come by and vent any time

Left by Admin on February 20th, 2007

I bought a new laptop online in January of 2007, and it arrived 2 weeks later. I’m usually the on-the-run kind of guy; going to work, then coffee shop, then late evening classes or the GYM if time permits. I would get a new MP3 player every year from Future Shop, cause none of the MP3 players I’ve previously owned could live through this rigorous weekly regime.

It was no hassle at all to replace the MP3 players, and I didn’t mind to pay a little more to replace for these small ticketed items. Often than most, many of the staff would smile and politely say that “we can exchange this for you with either a store credit, or an MP3 player at a similar price.” Sometimes the MP3 players that I would get won’t have the same features that I enjoyed in the previous MP3 player, however this is a small price to pay since you’re getting it for almost nothing (when you figure in the initial cost of the MP3 player, and the ever rising internal flash memory capacity, and it’s depreciation value, and in some cases an irreplaceable internal battery, it’s almost worthless within a few years). So, no biggie I didn’t really mind paying the extra few bucks in getting it insured under the Future Shop warranty plan.

But as for the laptop: 319.05 bucks for a warranty! Looking back now, it was money that has gone to waste (with the same amount you can either get a new laptop LCD screen (if by some unholy reason should it get damaged), OR a new SATA hard drive if it conks out on you, OR a new keyboard +++ other plastics and bezels if you get a scratch or a ding, OR a new battery if the battery was to lose its juice, OR a new DVD-R laptop drive if your original just stops reading….). But before I get in my ranting, let’s go far back, to the time before I ever knew this site existed.

“We’re here when you need us.”

I bought my extended warranty from a Future Shop sales representative at the Future Shop store 086 (Just to be fair for the guys who work there, I won’t mention any last names). My sales representative is named Hassan and he was very polite when I approached him with my questions concerning Laptop warranties. We covered every angle of the warranty together; he even gave me his Future Shop business card if any questions were to arise concerning the warranty. I even selected a well padded laptop case that would protect my investment from all the elements. Correct me if I’m wrong, but I think he could have gotten commission for both of those items. Good for him, he earned it.

All of January, and early February it was freezing. Traveling from one place to another, or just picking some groceries from the store, I kept my laptop bag in a secure and freezing compartment of my trunk -away from the climate controlled cabin of the car, and away from prying eyes of thieves. I thought it would be a sure way of keeping it safe.

Two weeks later, a crack on the top right corner started forming, and liquid like stuff started to spread behind the glass. I suspect that the cold and hot temperatures or maybe moisture build up (from coffee shop to trunk, then to 4 hours of none stop work, and then back to the trunk) seems to be taking a toll on my laptop.

A friend of mine who builds computers and websites for a living took a look at my laptop, and told me that I should see an LCD specialist, and pointed out a repair shop in the West Island (Montreal). The repair man (Mikhal) told me that I need to replace the LCD, and that a job like this would cost 400 dollars! (Wow, almost half of the price of the laptop!). I told him that the laptop was still under warranty, and that if it was ever opened it, it would void the warranty. He suggested that I should speak to the sales rep about this, and that the LCD screen should be covered under the warranty. He said that the crack could have been caused by extreme changes of temperature, but it is more likely that it was cause by a pressure point (pointing to the cracked LCD screen). However there was no evidence that would lead to suggest something like that was to happen (the laptop top cover had no markings, nor did the keyboard). He wished me good luck and I was on my way.

I proceeded to call my sales rep.

When I called him up, I was on hold for a long time. A lady told me to call back. I did, and I was on hold again…

“We’ll help diagnose the problem.”

The crack started to spread, and so the laptop stays at home on dual monitor support. It’s late February and Hassan hasn’t called back. A few days later, I turned on the computer and Vista doesn’t want to load up. When I Google the symptoms, I read in a trouble shooting article that Vista was in an “endless reboot” loop. It also mentioned steps in how to alleviate this problem by pressing F8 on Vista boot up, and then disabling the “automatic restart” feature. I wanted to get confirmation about what I should do before following the suggestions on the website. I then called the technician at the Future Shop and asked what I should do with the LCD, and the constant reboot problem. After repeated attempts in reaching the technician, I finally go through and explained my problems. First he mentions that they’ve been having similar problems with the computers, and suggested that I backup all my files and proceed to reinstall the software. After backing up my software, I used (the suggested software) HP’s Total Care recovery program and returned my computer to the proper factory default settings. Now it works beautifully but no more of my previously installed programs. That’s ok, it’s almost new. As for the LCD screen I had to go the Future Shop for him to see it. Unfortunately, he didn’t give me his name (CLICK!).
When I arrived at Future Shop, I saw my sales rep behind the cash register serving a customer. The customer, a middle aged woman, was buying a new keyboard and Hassan was there ready with the “Product Service Plan” pamphlet. I stood there and waited for him to finish. The lady was in a hurry and agreed to buy the service plan without taking a look at the pamphlet. She swiped her credit card, and she was gone. Hassan turned to me, and I asked if he remembered me from a month before, about the warranty on my laptop. He them asked me what was wrong. I told him everything. But when I was telling him my story, he was going through my receipts without caring what I had to say.

Without saying a word, he turned around and knocked on the window and pointed to a technician behind the glass, and then pointed to me. The Future Shop technician then comes out, and starts talking to another customer waiting for her laptop to be fixed. Hassan leaves, and without telling me anything. The new technician (no-name, the guy wasn’t wearing a name tag) takes a break from the other customer, and proceeds to talk to me. I tell him the same thing that I told the Hassan, and direct me to a 1-800-HP INVENT number, and said that “I should get a service number, before coming back here.” Short and effective, but I got the idea: I am a stupid customer that behaves like a punching bag every time you throw a rude comment or gesture. The technician then returns to the lady waiting for her laptop.

Throughout this whole ordeal, I was calm, polite, and I did not raise my voice. Maybe I have to for the next time.

“Complete your gift with a Product Service Plan”

“… ensure your recipient will always enjoy their product and to protect them against expensive repair costs.”

After having been on hold at HP, I was told that the damage to the laptop was self inflicted and that I had to pay for the repair and replacement.

So I got swindled out of 319 bucks. The warranty is useless. Future Shop has a “take no responsibility” warranty policy on all their big ticketed items (many sources on this website). Now, I’m having memory problems… With a broken LCD, and an impending doom of constant reboot problem syndrome, I think this warrants’ a replacement under the “no lemon” policy. Wrong… software problems are not covered by the policy, according to the no-name Future Shop technician, even when the laptop is setup in its factory default settings. PLEASE SEE MANUFACTURE. The warranties program, customer service, and in store personal are all phony. Floor personal are all out there for their’ own (commissioned) interests.

PS. To the guy/gal who works at Future Shop “Dear Future Shop Customers,” find a real job that doesn’t harbor deceitful liars.

Left by mush on March 16th, 2007

For the user who said that they charge 45$ for the diag, you dont think that it’s normal? If you ask someone to come to your house to verify your refrigirator cause he is not working, and the guy come to your house and, oups, the cable was unplugged o_O Do you think that he will ask for nothing? Even if he done nothing. It’s normal, he worked on your problem. Same thing for futureshop… The tech work on your computer, he will charge something.

And like someone else said, 45$ for your computer to work… It’s too much!?

Left by mrnetoakley on April 11th, 2007

I ASK FOR A STEREO RCA CABLE, HE GIVES ME A HEADPHONE 1/8TH INCH CABLE.

I SAY, “NO, THIS IS NOT AN RCA STEREO CABLE,” AND SO HE HANDS ME A PAIR OF EARBUD HEADPHONES…

AGAIN I SAY “NO,” AND FINALLY HE HANDS ME WHAT APPEARS TO BE AN RCA STEREO CABLE.

WHEN I GET HOME I FIND OUT IT IS AN 8TH INCH TO RCA CONVERSION CABLE. F*CK HIM.

Left by explosive on May 2nd, 2007

Yeah, they work on commission, but did you ever think that’s not why they come up to you? It may be that work would be boring if your didn’t approach anyone all day.

Think of how many people would bitch on here if no one came up to them at all. Assault? There only asking to answer questions and help you. Pick their brain… I’ve found they know there stuff. If you tell them what you want out of something, they pretty much point you to it. Take advantage of it!

Left by usepowerg4 on August 15th, 2007