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I am a past future shop employee, since then I have moved on to a better job, but I think I should share some information with potential Future Shop Home Theatre customers before they make their move. It would be immoral if I didn’t share this information with people who are spending their hard earned money.

First off I would like to state that I made a lot of easy money at Future Shop, but at the same time, I came to realize that what I was doing was not ’sales’, it was manipulating people into spending their money in a way which would make them think they received good customer service, while at the same time making me higher commissions and customer returns.

Yes this is business, but essentially, that is an unwholesome way to lead your life, and personally I’m glad I don’t have to do it anymore.

Anyways things aside I would like to share to you potential TV buyers some potential reasons as to why you may not want to buy your home theatre at Future Shop.

So lets begin:

Future Shop has a cost in which they get their products for. This price is actually not the real cost, it has all of their overheads factored in, they actually get things for cheaper than their stated cost. So when I state cost, keep in mind that Future Shop gets their merchandise for even cheaper than that.

Future Shop is not there to save you money. They are a large company which must make profit to support its large infrastructure of employees, stores, etc. In order to do this, and make additional profit after that, large mark-ups are the only way this can be done.
Almost all the TV’s are marked up at least a couple hundred dollars.
Future Shop generally sells speakers (polk audio, energy, etc, which btw, are low quality speakers, something a FS Home Theatre Employee would not know since its all they have been around) for usually 3x as much as they get them for.
The Energy RC-70 speakers, are bought by Future Shop for $444 cost each. They are sold for $2500, and if you are lucky, they sometimes go on sale for $1799.

Are you beginning to get the picture?

On top of that you will be recommended cabling. Recently a local TV station bought the Ultra Monster HDMI from future shop ($251.99) and also bought the Dynex ($30), guess what, same picture quality. With HDMI there is no signal loss, especially at short distances, its a digital signal my friends.
A future Shop employee may or may not lie to you, hopefully they don’t lie, they will just phrase it in a way which may potentially benefit you.
They will tell you that monster cables have better sheilding and superior quality etc, etc. What they will not tell you is that the better quality HDMI it won’t make a difference, and that you can get a cable with almost the exact same quality for MUCH cheaper.
Ultra 800 top of the line HDMI cable, cost= $69, selling price = $251.99, commision, probably around $25ish.
Dynex Cable: cost = probaly around $9, selling price = $30, commision = $1.93

Even though each of these cables give you the same picture quality, do you see why a Future Shop employee will emphasize the Superior Quality of the Monster Cable over the Dynex ;)

In Canada we do get dirty electricity and the monster power cleaners will help you with this.
Unfortunately I remember one Future Shop sales associate telling me that he achieved the same result of a monster power cleaner by hooking up two power bars to eachother :P

Are you beginning to see why things are worded the way they are by future shop associates?

Now some may argue, you get good service at Future Shop. Depending on the sales associate you will, but you won’t save the most money.
This is because of the mark-ups.

The solution to this is to find out what you want, talk to someone who knows about electronics, then get it wholesale.
My family recently wanted to get a home theatre system with the 58? Panasonic Plasma.

From Future Shop the Monster power cleaner we wanted was $800, and the tv was $5000. Plus all the cabling would have been $300ish or more.
We got the exact same TV with almost no markup from a whole sale dealer for $3400, and the monster stuff (which we know is overpriced but we like it cause its cool :P ) we also found for MUCH cheaper on the internet.
The warranty from Future Shop on the TV would of costed around $900. We were interested in it until we saw the statistic for failures on flat screen plasmas…a whooping 2%. It wasn’t much higher for LCD’s either.

Instead of spending our hard earned $7100 on our set-up from Future Shop, we got the exact same products through wholesale and without a warranty covering pointless odds for around $4000.
Keep in mind none of this includes GST or PST.
All in all, we almost saved $3000.

Personally I think electronics stores like Future Shop and BEst Buy will go dead someday if customers start getting smarter. They must charge disgusting mark-ups and whatnot in order to keep their infrastructure afloat. Factory direct and whole sale is the way to go. Unfortunately many customers do not have the electronics knowledge to know what they want and need, and that’s where the greedy middle man (the electronics vendor) comes in. Sometimes the case is the customer simply doesn’t know that they can get the product much cheaper somewhere else.

Anyways just thought I’d give you future customers a heads up, hope you save some some money like I did. Remember, if you know the TV you want, get it from a whole sale or volume dealer (I believe that’s what they’re called :P ).
And DO NOT trust commissions sales people, they often do not lie, but they when they reveal information to you they leave out key parts, or rephrase things so they sound different, the best example to experience this is with monster cables and PSP (their warranty), honestly just go ask a sales person about either of the two and listen to their polished speeches :) .
And remember, their daily job is to change your opinion and to get you to sell things to yourself, many commissions sales people are master manipulators, so watch out!
I find we often trust people too much, and I’m glad I don’t make my living off of people’s trust anymore!
Hope this helps and you save some money.

*Once Again I moved This From The Comments To Front Page*

Comment can be found: My experience with Future Shop.

Admin

16 Responses to “A Past Future Shop Employee Speaks Out!”

Very nice post!

First off
Did you get fired?
Because if you did make the money you claimed to have made i highly doubt you quit!
Secondly im not expert but i do believe every “FOR PROFIT ORGANISATION” has a main objective and its to MAKE PROFIT by having a cost and selling a product above that cost! SALES TIP 101!
As for your tv show! They used a monster high def cable on a low brand tv and Low end dynex cable with a high end tv! obviously if you pay less for the cable and double for the tv you wont see a difference! especially since either source use (dvd players) were not HD units (hd dvd or blueray)! just so you get facts straight! as for low end cable i personnaly went cheap on them and purchased the low end hdmi! and every 30 mins i loose sound on my tv! cuz and non educated associate like yourself advised to save money and purchased such a cable! My only problem with future shop and this is a HUGE problem is as good as they are they still screw up by hiring people like you! PS… I hope you can sleep at night knowing that you miss educated potential customers on a daily basis through a site sponsered by we both know who!

No I did not get fired, want my phone number so you can call and check?

And you write “if you did make the money you claimed to have made I highly doubt you would quit!”

Fact one, I did not say I made alot of money at Future Shop in my article. Fact two, I said I made alot of ‘easy money’.
Which is standing around selling stuff to people.
I can already see you’re just full of constructive arguments…yah right.
I can see you possess the typical intellectual zest of a future shop employee.
And I did make a decent living there. But, in fact by switching jobs I now make less money.
But that’s hard for you to understand right? Cause money is everything in life for you, isn’t it? Why would I quit if I would make less money?!

And to your second point:

“Secondly im not expert but i do believe every “FOR PROFIT ORGANISATION” has a main objective and its to MAKE PROFIT by having a cost and selling a product above that cost! SALES TIP 101!”

I do quite remember that I stated repeatedly in my article that futureshop was a business and was there to make profit.
But really thanks for repeating what I said many times before.
And for the sales tip, I obviously already knew that since I talked about it in my previous post. It was a nice try at an attack though, bigshot :)

First off with your HDMI comment.
I will agree you are right, a dynex is getting pretty garbagy. But you claim about your audio is not a very good argument since its 80% of customers do not use their HDMI for sound, they are either using optic cables or digital coax.

And you attack me about not being a good future shop sales person?
Well if I wasn’t pursuing a higher education and didn’t want to do something more meaningful in my life than sell electronics to people, that might of actually hurt.
But honestly, that’s like telling me I suck at shovelling dog poo.

And nevertheless, lets say the DYnex cable is garbage and I am wrong in saying that is does just as good of a job.
There is the low end monster HDMI, and the Rocket Fish HDMI, which I know will give you the same quality picture and are still much cheaper.

I guess it didn’t really click with you but I’ll put it into simple people terms. The two things my article really touched on were the moral principles involved in business, particularly a salesperson, and how a potential futureshop customer can save some money.
Its rather obvious you work for futureshop, the only reason you’d so adamantly defend a corporation :P

So since you don’t understand the first part of my article I will use the metaphor of the real world, so you can have some frame of comparison.
You see the healthcare system in the US is profit based, and while you get superb healthcare treatment there, 15% of their citizens are uninsured. This is around 40 million people. Therefore one effect of this is that you see a lot more amputees in US hospitals than you do in Canada. This is because uninsured Diabetics cannot afford insulin treatments in the US(which is supplied by the government in Canada), and therefore must have limbs amputated.

Question: Being that we have a problem in the developed countries with overuse of anti-biotics, to the point where super bugs may be developing which have broad immunities, would you feel comfortable if doctors made commisions off of prescribing anti-biotics?

Second Example: We continue to trade with countries who violate human rights, because it makes our country profit.

You see-moral dilemna.

There are genocides happening in other countries right now and we do not do anything, because, it does not make us profit, and costs us money.
You understand what my article was talking about now?

M-o-r-a-l questions.

I really shouldn’t expect someone who works at futureshop to have grasped that my article was mainly talking about the moral’s of business, but now hopefully you understand what I was getting at.

The second purpose of my article was simply telling customers how they can save money by not buying their hometheatre at futureshop.
And honestly I saved money by not doing it, and you can’t dispute any of the facts which I posted about wholesale or volume dealers.

Anyways, nice try, I hope you get a ’shining star’ badge from the head of Future Shop for the noble path you are pursuing.
Keep fighting the fight young warrior…

I agree with the 3rd post, If you’ve ever tried “rocketfish” cables you would never re purchase, they’re terrible. Generally I agree with you because technology and their advancements is splitting hairs but Rocketfish suck ass.

This site is pretty funny though.

You are so right. They have been on my black list for quite a while, after I discovered that I know more than they do about computers, printers and televisions. They do not seem interested in learning about the products they sell. They have their eyes glued on the commission they can earn. That’s why they insist on extended warranty and selling extra accessories that you do not always need. I also hate the way they look like spiders in a cob web, whenever I step into their store. I think you quit because you are honest and you do not want to be part of this gimmick. Good for you.

“You see-moral dilemna.

There are genocides happening in other countries right now and we do not do anything, because, it does not make us profit, and costs us money.
You understand what my article was talking about now? ”

I think that’s about the most irrelevant thing I have ever heard in my life. Sure that can be true. But what does that have to do with FS? I’m sure FS isn’t over there torturing the poor people of Rwanda, or are you trying to claim that as well. Oh, and if you really want to save money, considering most places won’t price match other stores, try finding a TV that you like somewhere else for cheaper, then come over and price match it. Then FS is SAVING you money.

Also Energy make mediocre at best Home Theatre speakers, but they make associates less than lets say BOSE, which are undoubtebly better speakers and cost the same or more for higher end models. So i agree Energy, but if you want cheap speakers, than you are going to get cheap speakers. Energy also makes VERY good HIGH END car audio speakers. Which aren’t ridiculously overpriced.

I currently work there and they get you to sign a wavier that says if you post things online about the company defending it or even complain it they can fire you over it.. i never signed i said give me a list of what i can and cant do on that because it says list not all inclusive they couldnt so i couldnt sign it.. the commission on tvs is correct.. the comission on some other things like computers is like nothing.. 10 bucks if your lucky.. and if you sell service plan 15 percent of that goes to you.. and if you sell set up you make like 10 bucks as well so when you add it all together you can make some ok money.. but i dont why because i explain it to the custmer what it covers and what it doesnt

for example

warrenty covers
hardwere defects

doesnt cover

battreys in anything.. at all (consumable)
Printer heads in printer (consumable)
softwere (virses ect)
wear and tear on remote like rubing off numbers and stuff like that
theres more on there not listed like light bulbs in tvs but you get the idea

within the frist year it has to be sent to the manfacuture because they arnt athurized to do a repair (even though the warrenty is a contract) its a legal one why they make you sign at end saying you read it..

i notice Some.. sales assosites will lie about there warrenty like arash in ipg he says it will cover everything except phsical and water damage for laptop computer ect.. but wait theres battrey.. o and.. software if the hinges are broken its a grey area.. ie has happend to people under normal use befor were they crack and are covered and other times not.. ive seen it befor

sometime computers come back with a key that fell off the keyboard thats not covered.. now there are several people that i simple watch and see selling it the proper way explaining the benfits and stuff thats not covered

o and if it has to be sent in because they said its the manfactures blah blah
ask if they cover the cost of the shiping box as well you get alot of ummms.. because i even dont know if they cover that i know if you send something in say to mac xbox ect.. you can be reinbursed for your shipping cost but you have to call the 1800 number and thats a pain in the rear sometimes

also if it takes more then 60 days atomatic replacment.. took them 61 days to fix my stove 1 time replaced.. another time it took 3 repairs already and on the 4 one they wanted to send someone but i was like no this is the 4 repair its a replace atomaticly.. they have to look it up in the system because they cant see that info infront of them which is stubid if you answer the phone you should be able to get that information easly which they cant takes them time…

over all it depend on what your buying to wether the warrintey is worth it or not sometimes it its but most of the time its not the warrenty is 100 percent profect and the price are set off the failer rate.. they know if you have to replace it in x amount of years they should charge y amount to cover it thats why some are alot more then others

I have a custmer today that told me when ever he comes into the store no one helps him at all.. i helped him walked around with him got him everything he wanted and he even told me it was the best sevice he has ever gotten in futureshop befor.. that and i spoted an old tag that made the price go from 189 to 89 old sale tags are always somewere if you know were to look you can find them easly.. the problem is some people abuse the returns thats why they are such a pain sometimes to return something 80 percent of the reason is its defective 60 percent of the time they didnt like it ect..

another thing to avoid is open box now i know alot of the time its missing stuff and they dont check it thats why if i sell it to someone i let them know if they have any problem with it they can return it within 30 or 14 days dependeing on the iteam and i check it to make sure everything is in the box for them befor i sell it so i know they got everything thats supposed to be there

i work in 003 which is coquitlam center 1 number one person i would avoid in computer section is arash now some people there are pushy for what they sell but arash is the only one who will out right lie about it and because he has a high number they wont touch him i kid you not if you make lots of money they dont care if you steal sales from other people lie to the custmer and crap now some mangers will kick you to the curb if they catch you doing this but the problem is most will turn a blind eye to unsafe practice illegal stuff going on as long as they make there budget

Also NEver EVER trust a sesonal empoee i swear they lie like no tomorrow to sell stuff to make them money.. they will lie like no tomorrow expecally towards the end of christmas about the warrenty
i have seen 1000 of complaints about them he said he sell this for 500 off if i get the warrenty ect.. doesnt work there day later when custmer comes back and they are pissed that they cant get it now..

most people are pushy i noticed but there are alot of good people that get treated like crap by there coworkers and they are really nice people that will actually help you out if something happens and try to make an effert i thinks its funny how there are so many complaints from custmers but you never hear about the people that actually did something to policy and helped someone out.. i read all the policys and i follow them to a T i dont break rules that alot of people do and they dont get in trouble o if you buy that 400 warrently i can discount it by 50 bucks they take if off the iteam so if it does break you can lose 50 off that price

1 thing to rember if The Replacment Iteam Must Have The Same Features Or Better.. so if you notice hey.. that computer isnt touch screen when yours was.. then bam dont have to execpt that one.. and if they Have No suttable replacments THEY MUST Issue A gift card of what you paid Minus THe warrenty.. ITs in the policy.. read its there..

90 percent of the time they want to replace it as it cost them less to do that i had one person come in and his computer was being replace he paid 699 for it.. and well it had a dedicated video card and a tv tunner card.. and they wanted to replace it with one that didnt have the tv tunner card and pointed that out and brought him a 899 computer because we only had demos of other ones that were simllar but didnt have stock so he got a free upgrade because i knew it was a better machine but what he had in it made a diffrence.. ie dedcated video card and tv tunner card..

so not everyone there is out to screw you at least im not.. but then agian i dont make much money there 9 bucks a hour big freaken deal..

The way the commission works is.. 9 an hr OR if you make say 75 dollars in commission on an 8 hr shift then you make a whole 1 dollar more.. the problem is i make future shop 5509 in total price and 3602 in cost (thats the cost with shipping and the commision inculded in it) that means i make them 1907 pure profect and i do that usally every day and they pay me 74 bucks for it and then complain that i didnt pay for my wage in commission.. so i make them about 2000 a day and they complain that they pay me not even 100… i kid you not its pathitic.. the commission they are cutting alot more so you have even less off a chance of makeing money if you sell there whole idea is to make it commission less to make it just like best buy (who owns futureshop)

The way you know you have someone who is good to the custmer is you simply talk to them and see if they take there time ask you questions like what you want to use it for ect most will do that in less then 30 seconds then you know you have someone thats rushing to make more money one sale after another but if they do it slower you know you got someone more laid back and probly willing to help you

thank you admin.
i gota say, this is an eye opener.
my friend used to work at FS and told me a lot of stories like this.
i bought a tv yesterday (its still in the box now) and also a monster cable. well, the thing is, the cable was 130ish and the sales man give it to me for 100. but i thought the cost was about 70, add 10% thats 80, 20 bucks so i didnt really argue all that much.

but the big thing is the tv, where can i locate a volume dealer as you said? this will save me a couple of hundred bucks.

if you could email me victor.xu.canada@gmail.com that will be a killer :D

again, thanks mate

and im in calgary alberta

Well here is my story, I picked up a receiver in the flier that had a promotion for a free remote. So I decided to pick some speakers too and he discounted the receiver the sales guy. Then when it came time for the promotion the sales guy would not honour it. He first said that it is a prompton from Harman/Karden and must purchase the receiver at the selling price in the flier. Then he lies again and said that the system would not allow him to honour the remote at reduced price. Lie after Lie – I am so pissed at Futureshop I feel like returning everything. I guess it is all about bottom line to management. Like it or not that is how they run there business, I think people are becoming more educated now and will not tolerate this B.S. anymore.
At least sites like this will make them see that customer service should be number one. I agree these big stores will all die!!!

You guys are really lucky. My mom doesn’t trust internet online credit card stuff. She says that it’s a high possibility they can scam your money and you could be tricked and while at that she thinks that since you don’t get warranty how will you get a replacement if it’s already broken when they send it to you. FutureCrap might be expensive but it’s the only place I can go to buy my stuff. The Source sucks balls, Future shop is the only store I know in Canada/Alberta/Edmonton that sells good stuff. I don’t really have anything against FutureCrap but I really do think that yes a few of there things are over priced but at the same time they give me good service and really the only things i buy from there would be graphic cards. Graphic cards are sometime well priced in future shop. 8800 GT = $100 ~ 200 if on sale then it could be around $100 ~ $130 which is not a bad price. Of course there prices that are better but I can’t get them.

watch out and scam futureshop back.

If you do buy the psp please make sure you are aware of the manufactures warrenty (mw). Lets take the Dyson vacume cleamer for example, 5 years parts and 5 years labour so why would you even purchase the psp? The psp overlaps other warrenties, most products have a mw for 1 year so if you buy 4 years on a tv your really getting only 3 “EXTENDED warrenty”. The only reason i would suggest you to buy a psp (product service plan) is to get the product cheaper. How is this??? big margins means flexability in price so you can always talk down the price. make the deal sound sweet and say you going to buy the full psp, price comes down more then your mind can handle with these Experts. buy the full psp and product and walk out the door. but wait, take the receipt next day and return the psp. your free with cheaper then listed price and no psp.

I’m sorry I just didn’t know how to post this on the news page.
If you’d like to change any of my swear words to regular ones please feel free to.

I’ve known numerous people who have worked there as well as many people who benefitted or got f***** by their warranties.

My story is as follows. Basically way back when, my mom bought me a creative nomad for xmas. She got the warranty for it. Now… don’t even get me started on creatives faulty products, people make a big stink about xbox 360 but creative has to be the worst. Never met a person whose creative mp3 player didn’t break for a no good reason, and I’ve had my first one replaced 4x and my 2nd one replaced twice before I got an ipod. The ipod actually works great.

Anyways getting back to the point. She got me the mp3 player, I replaced it many times due to its defects during the period that it was under the factory warranty. Then one day a month or so after said warranty when I was on my 2nd model and replaced it already twice, the stupid hard drive of all things stopped working. Now, this was during the early era of hard drive mp3 players, and in the past, one time a button jammed, all the other times the headphone jack broke. Creative makes some really shitty products, I expected the headphone jack to break after the 2nd time so you can imagine I was more careful with the mp3 player and tried to not take out my headphones from the jack as much as possible to reduce ware and tear. Anyways again getting back on topic, I tried to return it once it was only under future shops extended warranty and guess what, they claimed it was physical damage and refused to honor their warranty which I was told in store that I could break it on purpose if I wanted to and they would still honor this warranty. It was supposed to be a replacement warranty and like many others have said, my mom only got the warranty papers after the purchase which outlined “physical damage” aka “etc” for some people depending on their purchase. Each one of their so-called warranties has a general term that basically allows them to refuse to service any product. So they flat out refused and I went home very pissed off cause at the time I didn’t have a car and took the bus there, they basically just wasted my time, I didn’t even have an mp3 player to listen to on the way there. I asked them, “physical damage? what other type of f****** damage could there be, the only thing that would cause an electronic devise to NOT work IS something physical, it isn’t going to stop working out of mental anguish”. The clerk just shrugged at me and said “Sorry, we don’t fix/replace physical damage items”.

So I left, went home, and told my mom the story of what happened. The very next day, my mom took me to futureshop. We waited in line, got to the front of the line and she argued with the clerk for about 10 mins and then finally she had enough and told the clerk she wanted to speak to a manager. The clerk tried to say the manager will tell us the same thing and that they are too busy to come, we told her we’d wait. She served a few other people and nearly 30 minutes passed, we asked again, call the fucking manager to the front please. At this point my mom was getting really fucking pissed off. She basically told them that she wasn’t going to serve another fucking person until we had been served BY a manager.

So finally 30-35 minutes pass and we’re really holding them up and people are really starting to bitch, but not against us, in our favor. The people in line actually agreed with what we were saying lmao. So then this asshole manager comes down and starts arguing. The guy was rude and had a huge ego you could just tell. After literally another 20 minutes of non-stop arguing about how their warranty is a scam etc, my mom actually convinced the guy after like 2 years of many broken mp3 players and replacements, to give us the entirity of our money back for their shotty product which they refused to service under their warranty. I don’t know how she did it, but if you’re persistent, make a scene, cause others to see what they are doing, they try to get rid of you. Try it sometime, just flat out refuse to leave and start throwing around words like “Scam”, “warranty not being honored”, “scam company”, “going to go to the local newspaper about this”, etc. Hell if you have to even lie to them and say that your “uncle” is a critic for your local paper and you’re going to have them slammed in the media, do whatever you have to, say whatever you have to say, and put your foot down and refuse to leave. Then the other clients in line won’t be able to be served and it causes them to look even worse. Got the 400$ + 60$ tax(i live in quebec) for my nomad mp3 player back after like 2 years. They refused to give us the $ back on the warranty though but we just took the money and walked, f***the 60$ warranty, I had an mp3 player off and on for about 2 years and all the times before that it was replaced immediately, so I’m not going to complain.

Getting on to part two of my complain against futureshop. I’ve known tons of people that have worked for futureshop even some who still do. I’ve known people who worked in three different ones around here. All of them have told me flat out that the managers really pressure them to lie about the warranties and tell the customer whatever it is you have to tell them to get them to accept the warranty and that they’ll deal with the customer later if there is a problem. Most people give up and walk out having been scammed. The trick is to know how to use the warranty and nobody knows this better than a futureshop employee who sees the angry customers that DO get their way on a daily basis compared to those who do NOT.

You’ve gotta be calm but logical and refuse to leave until you get your warranty honored. You cannot back down, and the older you are the more likely they’ll give in to your demand of them honoring your warranty. You need to make them look bad infront of the other people in line as well as those surrounding. They’ll give in just to save face infront of all the people you’re complaining infront of.

They are a bullshit company and they downright fraud people. Their markups are enormous. I’ve been in the computer business my entire life, I know places like microbytes are terrible but look at futureshop, their markups are insane, they charge like 200$ for something that costs them like 45$. They’re preying on the fact that if you’re going there to buy electronics, then you’re stupid for going there in the first place and therefore they can charge whatever they want to charge. (No offense to anybody here, but they work via a customer is always an idiot mentality)

They charge like 50$ to install a dvdrom, 35$ to install ram, all of this a normal company would charge you like max 100$ to assemble an entire PC. Their computer people are f***** idiots too, they know nothing, they aren’t even computer specialists they’re just people they hired off the street and trained. The only people who seem to know what the fuck they are doing are the ones who install car audio and even then my buddy could do a better job of it most of the time. They prey on the non-technologically advanced like people my grand parents age or people from my parents generation who never really got into technology.

They’re a pathetic ass company and their computers are mostly worthless and not worth the price, or good but overpriced, and the same can be said for most of their products. Either you get boned on the quality and the price or just the price when it comes to futureshop.

I understand they need to make money, but they’re just downright greedy. And for them to act like it’s a favor to not charge you any hourly or quarter hourly wage for installing ram or a dvdrom or even assembling a PC entirely is LAUGHABLE. Look 50$ to install a dvd-rom that takes literally 2-3 minutes to do, compared to a quarter hour charge at a technicians rate of 60$/hour. Hrmm do the math, heck even if is minimum 1 hour you’d be saving money cause you could have them build your entire pc or put more then one part in.

This company is just down right despicable and doesn’t even deserve the customers they have. They lied on boxing day in my area just to drive more people to the store. They had sales on ps3/360/wii’s but when even the first people entered the store, there weren’t any to be found, so they basically made an advertisement stating that PS3 would be say… 50$ cheaper then normal price but there weren’t any in stock to begin with, or at least, they purposely didn’t stock any.

Hi, I used to work at Future Shop for 3 whole years between 2003 and 2006 in Quebec.

I must say that I’m someone with ideals and goals. I did it only for the money. I used to make more than 15gran a year while working around 20 hours a week (student life…)

The worst part in that job was that I had to lie to people about the warranty. Trust me, I know the speech by heart about the wonderful PSP. I knew exactly what people would reply the exact moment I was going to argue with them about it.

It’s always the same thing. First people don’t want the extra warranty because they heard on some popular tv shows that its worth crap. Then, they tell you so with an air of satisfaction. To longer they argue with you, the most chance they’ll take it anyways at the end or the arguing. It like going to the grocery store. Why do you think they put the peanut butter away from the bread ? Why do you think the tomato sauce or juice is in another section then the pasta ? Same thing. The longer you stay, the more thing you buy. And that include also an extra warranty…

So yeah… go ahead, argue about the warranty… at the end, there will be a point where you can’t reply. And this is when you start thinking to yourself “maybe he’s right about it… after all… it’s only 99,99$ on a 399,99$ digitcam…” instead of telling yourself “god i could use that extra 100 bucks to buy something else”.

Also, about the managers… Managers are the clerk’s best friends. Everytime a client was complaining about me (it didn’t happen much tho) they used to give acknowledge to the clients, saying I must have been mistaken, that I was new in the story or saying that maybe it wasn’t exactly what I’ve meant…

Once the client was gone… the manager would come to me, ask me if he bought the warranty. Then I used to say “of course” and the manager would give me a smile and walk away…

I used to smoke like 20 cigarets on a 5 hours worktime with my managers on quiet days… Don’t get me wrong… managers are the clerk’s best friends. The longer you are working for the compagny, and the more warranty you sell, they have you high in respect…

As a matter of fact… Every saturday morning, while the shop used to open at 9h30, we, clerks, used to start our job day at 8h00 am with a “meeting”.
This is the second fascinating faith “ceremony” I’ve ever seen… going to church being the first one.
They start talking to you about the store performance on many subjects: warranty sell, the margin between benefits and loss, the best clerks of any of those categories…

I said earlier that I used to work there from 2003 to 2006. In 2003, Future Shop was Best Buy’s property for only 2 years or so. At that time, Best Buy was acting low profile in the company, acting like, if you want an example, the emperor in Star Wars trilogy (”everything worked as planned…”)
Then, one day, in 2005, they tried to covince us, the clerks, that reducing our commission margin on the products we sell, but replacing that by the fact that we will have less stuff placing jobs to do, we would sell more and make even MORE commission…
So it went as Best Buy planned, they reduced our commission, they took away from us some “responsability”… and we made LESS commission.

I said earlier I made more than 15 gran a year working 20hours a week… At that moment, I dropped under 10 gran a year working 30 hours a week…

SO my point is, if someone that you go out and smoke 20 cigarets a day, that talk about his family and private stuffs, invite you to go to the strippers on “office party” (yes it happened… and we went, and some cashier girls were there too), save your ass in front of the clients…. if that kind of guy who is more than your boss, almost a “good” friend can stabbed you in the back…
Imagine
What they can do to their customers…

Peace everyone… I could tell more, but since that I’m a french canadian and that my English grammar isnt excellent, I’ll save you the rest for another time.

I’m now a teacher, and proud of it.
My last lesson to you: if you go to Future Shop, keep in mind that you will get fraud.

Happy X-Mas shopping festival.

Hey guys,

I too am a fresh futureshop employee… still am an employee until jan 10th… and that will be the proudest day of my life. I went into futureshop thinking that it was going to be a great work environment, but it is the worst environment possible, especially commission passed positions, there are still warm-hearted people in different areas.

I can go on and on about how futureshop sucks and screws everyone over but there is a whole website for that. I want to point out a few things.

1) Boxing day
Only some prices will drop… some actually rise. And many of the things that go on sale are just for boxing day so you will never know the original price before, or the price after.

Another thing about boxing day is that commission based people don’t see you as people… just numbers. Even if something isn’t right for you they will push you towards whatever makes the most money.

If you ever shop at Futureshop 17… that is Bridgeport in Richmond BC (I assume you won’t because your on this site) or know anyone who does, if they ABSOLUTELY MUST go buy a tv from there… ask for Jack Liu and talk to him for a little while and then insult him as a human being and find help from someone else.

2) Futureshop is a cult
From the start they emphasize these “values” and “pilars” which the store was supposedly built on…. did you know that futureshop started as a discount electronics dealer? Biggest joke of my life. Anyways… these values are crap… at futureshop they are all about the numbers.

3) Everything is overpriced hugely. As before… HDMI cables for staff purchase (rocketfish 4 + 8 ft) are less than 8 bucks. The store sells them for a whooping 55 and 63 bucks regular… I found this absolutely disgusting and I tell my customers to come when i’m getting off shift and i will buy them off staff purchase for them.

4) Never shop there. Support local small electronics dealers or save yourself money and buy from wholesalers

Oh my…

Sounds like a past Future shop employee is very upset with the world.This guy but be young and still blooming because he does not understand how the world works .

You claim Future shop suck’s and built a web page and pay a monthly fee to host this site just so you can cry about how bad future shop treated you and abused you and your customers.

You wrote alot because to be honest i stopped reading because it was like listening to a five year old crying in a candy shop just because his daddy would’int give him a candy.

Now to the facts . You said

Hdmi Cables are bull Shit*

Do you have any proof or experties on Monster cables or any back round experience in building a cable and modifying them to pull higher qulity picture frames per sec ?

You state any cheap cable will give the same picture yet you have no idea what your talking about because no where in your 3 page written note did you ever supply any use full information about specs qulity or any thing detailing that you have any profound knowedge about electontronic .

I’m guessing your a past employee because you dont sound smart enough to get hired so you must have been a x-mas hire on and then a manager kept you on because you came off friendly. They probably has bigger plans for you and that was to move you to entertainment .Where your brilliance would shine.

Hdmi cable are not all the same.

Your cheap walmart cable will not have a fast enough picture rate frame to supply a tv with a faster refresh rate a better picture.

If your tv is 120 hurts then a 60 hurts cable will not allow your tv to perform to its full streagth .

When you buy a cheap walmart cable they are not built good so its very easy for them to snap and if you came to futureshop i would prove how easy they fall apart.

You state futureshop employees screw over customers to make more money for the companys and to not better the customers..

Lets see a customer buys a tv leaves the store with his 1 year limited warranty and then after 3 months after his 30 day return policy is over the customer starts having problems where the tv is acting up and the tv wont turn on any more .|Customer call the 1 year limited warranty customer service to find out that they dont cover the problem with the tv. Oh but wait then the customer comes back and says you need to fix my tv it broke and we tell them sorry sr you didint buy are plan so you have to deal with them. Now if the sales rep did his job the right way and believed in good customer service he would have taken the time to explain why the service plan is right for the customer and why it benefits the customer for the next 2 to 5 years protecting them agest problems like burn in’s or pixels .

You may claim we dont offer are customers great deal’s service or even good customer service . But thats probably the service you were offering because when my customers come and deal with me they are very happy and i have strong customer feed back to back this up.

ill be honest no company will ever make every customer happy and not every sales rep will make every customer happy . Lets be honest managers are not always right and customers are not always right at the end of the say were all human but futureshop is and i cant stress this enough a good company and they treat there employees great .They take are feed back serious and ive shopped at many stores and the best price and service is at futureshop .

So sorry sr but you just sound like your unhappy with your life

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