Does anyone know if FS has an ombudsman or something customers can write complaints to? To do with their business practices? I was told that I would receive a response”3-5 business days” for special delivery scheduling but as of yet, 16 days later, I’ve heard nothing.
January 11th
I ordered a TV package for a birthday/early valentine’s day gift for my boyfriend so he’d have it in time for the Superbowl February 1st. 3 weeks, I’d figure it was sufficient time to get everything in order and hooked up for him to enjoy with his buddies. Ever since then it has been one collosal headache. Every time I call in they say I will hear “something within 24-48 hours”.
January 16th, “Kayla” sounds like a Highschool student, and I felt bad about taking it out on her (which I tell her ahead of time) offered me no real response and then attempts to tell me that I haven’t received the item because my credit card hadn’t been charged yet. I told her to charge it then. She said they can’t until the product arrives. Sort of a catch 22, no? It won’t get here until they charge my card, but won’t charge my card until it gets here? Exasperated with my catching flaws in her answers, she offers to get me a printout for an update “within 24-48 hours” so I will have a status update as to when I can realistically expect the delivery. I told her that 24-48 hours is 1-2 days and not 6-7 days. I let the poor girl go as she sounded exasperated and it is not her fault her company is BS.
January 21st
No response yet, called in, got call escalated to a Manager “Linda”, agrees to waive the shipping fee for my troubles once the products have shipped an my card has been charged. I ask her to leave a note on my file. She sents another request to have an update on my file as we’ve received no word yet of the status.
January 26
The free BluRay Player and DVDs are shipped by CanadaPost, no word on the real delivery.
January 27
It has now been 16 days…nada…
I call again. A rather dumb sounding girl again says sorry, there’s nothing we can do, your TV is here, but your surround sound system is not. They have to be shipped together. I ask to speak to the manager. This guy is a real piece of work, doesn’t offer his name, just that he’s a floor manager (January 27th around 5pm). I asked him if he could charge my card for the total price, and that I’d pay for extra shipping costs, but I need to get that TV here pronto as it is a gift. He said no and that he was sorry. I told him if he was sorry, he’d offer me a real solution rather than ruining a rather special gift. He said there’s nothing he can do. And that I should look at getting it instore if I’m not happy and cancel the online order. I told him, and this is mean..but seriously, it’s getting ridiculous now I’ve even offered to pay EXTRA, “What you’re really telling me is you’re useless?” He says haughtily “I guess I am”. CLICK.
At this point, they’ll charge my card anyway for the damn Bluray player and shitty Bluray Discs. I’m just hoping it’s all here for Sunday, but once this is all over they will be receiving an arsenal of complaints to every better business bureau I can think of.
Wow, you are a b****.
I work customer service for another company. I don’t necessarily have control over all of my customers concerns. I never apperciate being called useless. I’m sure the person on the phone did all they could in this situation. If it is company policy what can they do? Call Canada post and ship it to you on their own terms?
You idiot.
Peace
Left by PaulG on February 14th, 2009