-Attacks (Calling me a dick-headed prince of lies and general scourge of the laptop retail market will be funny and interesting, it just won’t get a response. Calling out Futureshop practices or problems with things I say are however super duper).

I don’t allow personal attacks on this site so your safe there, If people can’t argue their points with out attacking someone personally I don’t want it, and as you can see I do allow both sides to voice their thoughts.

Admin

Left by Admin on June 16th, 2009

I work @ Futureshop also. If anyone has questions regarding camera’s or situations around cameras, I’ll gladly answer.

GetAReply : Cheers, I’ve been wanting to do something like this for a while! Too bad PKT dosent cover this

Left by CameraGuy on June 19th, 2009

Ok guys I’ll start
I want to know what % you make on the prp / psp plans seeing as they are pushed hard by most sales reps.

Admin

Left by Admin on June 27th, 2009

I think its between 15 to 20%… People keep in mind the warranty is NOT a SCAM… you just have to understand what it exactly covers and it depends on the electronic you are buying… I have seen people come and go and get free stuff for PRP or PSP… If you guys have questions about the warranty ask me and i will explain I do work for FS…. There are some BS sales people out there I have seen it with my own eyes… but then again there are BS sales person in every store… at the end its your call if you like to buy the warranty or not if you don’t wish to just say NO lol… But remember that sales person that is presenting the warranty option is only doing his/her job his not trying to SCAM you. I have read some of the posts here and mostly it sounds like bad customer service… happens everywhere folks… but yeah feel free to ask questions like the two boys above I will gladly answer any.

Left by ft242 on June 30th, 2009

Its actually 12% that we make on PSP/PRP contracts.

Left by fspro on July 14th, 2009

It is 12% on psp/prp … 15% on connect pro services… but honestly…if money was all that the sales person was interested in they would try to get the customer to spend the extra 239 for a 3yr service plan on a laptop to get the customer into a different laptop that was spiffed (higher comission) and get in store setup…

PSP is definitely worth buying on
-LAPTOPS
-CAR AUDIO (it even covers water damage because of wether)

I personally buy psp on most things that i buy. I did not buy it on my lcd tv because i got a good deal on a clearence one, but on things like laptops, plasma tvs, and car audio, i will buy psp/prp forever even once i leave the store…

The experience you have with the service plan unfortunately lies with the person who “helps” (quotations because they may be more useless than help) you out. I know that personally, if i sell psp i let the customer know to come back to me, i often give out either my personal cell phone number (not reccomended by the company because of harassment but i do it anyway) or i give them a personal email address to reach me at.

There are definitely lots of slimy people working at future shop…I enjoy going into future shop in diferent provinces and seeing their eyes light up when i say i always buy psp then crushing it when i say i work there. But i know in many stores, the sales teams are very tight, tolerance levels for misleading customers are very low and that most stores will hopefully be going this direction soon..

ALSO!!! TEAM BONUS HAS NOTHING TO DO WITH PSP, PRP, CONNECT PRO OR ANY OTHER INTANGIBLE ITEM!!!

TEAM BONUS STRUCTURE AS FOLLOWS
-BASED ON DEPARTMENTS VOLUME…
-THERE ARE DIFFERENT EARNING BRACKETS DEPENDING ON WHAT % TO BUDGET YOUR DEPARTMENT REACHED THAT MONTH.
-THAT PERCENT (VERY SMALL PERCENT) IS THEN MULTIPLIED BY YOUR MONTHS VOLUME TO DETERMINE YOUR TEAM BONUS

And by the way, almost every sales organization does team bonuses, or individual bonuses, if you think that’s not true your naive.

Left by notinaccordance519 on August 16th, 2009

if you have a laptop that wass 2000$ and it breaks and you use up your 300$ on warranty, get a new laptop and buy another 300$ yes your out 600 bucks, but you dont have to pay for another 2000$ laptop, which all in all is well worth it. i would rather pay 60o, than 2000. So with that said, I would and did purchase the warranty

Left by yoursodumb on August 24th, 2009