Ive been reading these posts for quite along time, Ive seen employees arguing with employees, ex employees bashing the company, and I have seen customers who have had some very bad experiences due to a number of reasons, the top two being lack of training and lack of information and I find it very upsetting.

In regards to customers

1. The associate who is helping you is on commission. This means that the associate is going to do two things. #1 the associate is going to want to close the sale(common sense, no sale no commission)#2 get you the right product that you are happy with at the right price(commission works both ways, if you return within your return policy, the associate losses that commission, if you find it cheaper and come in for the difference, the associate loses commission)

LET ME BE CLEAR, IT IS IN THE ASSOCIATES BEST INTEREST TO DO THE JOB RIGHT THE FIRST TIME!

Expect to be approached by an associate, expect the associate to recommend more than the core product, a printer needs ink, a car stereo needs a dash kit and a wiring harness, washer needs hoses (many manufactures do not provide these any more) would you rather get home and find out you still need these products?

Product service plans, product replacement plans, product exchange plans.

Consider this, every retailer offers some version of this. Walmart, Costco, Staples, Brick, Sears,etc.. Why?

The manufacture of these products offer the bare minimum of service and most retailers have compensated for that by offering “plans.” Now yes everyone makes a profit, and not every service plan gets used, but for the people who do have to use it, it is a life saver, why I think it is important? the amount of customers that I have seen screwed by both the manufacture and retailer because there item is 1.5years old and has stopped working is ridiculous, there is value there, and it is your choice to purchase or decline, but if you do decline, then don’t expect the service for free, and don’t expect service outside the manufacture warranty, if you do purchase, READ THE PAMPHLET! ASK QUESTIONS, HAVE A CLEAR UNDERSTANDING OF WHAT YOU ARE PURCHASING, DON’T BELIEVE”EVERYTHING IS COVERED” THAT IS EXTREMELY VAGUE.

Future shop employees are normal everyday people trying to make a living, they are not rip off artists trying to get every dollar from you, many customers are friends and family and many stores are in small markets and if that store gets a bad rep, its not good for anyone there.

To anyone who has experienced one of these horror stories I have read, I am truly sorry and disappointed to know this has happened and the lack of attention to these issues is unacceptable.

To the employees and ex employees

First ex employees:

You are being extremely misleading and even though you think you are doing a service by bashing future shop, I have not seen one true example in these posts to anything being said, if you feel that strongly get the facts! presently there are none.

Employees:

Again, present all the facts and try to help the customers on this site, don’t argue with the guy who used to work at FS, some of these customers have real problems, and you should spend your time on this site trying to help them.

futureshopcares.ca is the company website for feed back. It is every receipt. Comments left on the site go to the head office, the store, and read out in morning and afternoon store meetings and posted in the store, good or bad, some store will have them at customer service and some in the employee lunchroom, no one wants a bad comment with there name on it. If you want action go on this site, you will be heard.

Posted by blownaway on Sunday, August 30th, 2009 at 7:00 am.