Comments on: complaint- defective returned items -delivered to my new order- return cannot be arranged- order #54150357

By: lacey

lacey — Tue, 05 Jan 2010 05:55:46 +0000

That is the stupidest thing I have ever heard. If that was true then it would be happening to more than just a few people and their sales even with the reccession are increasing. GET REAL

By: Johnny

Johnny — Fri, 18 Dec 2009 06:36:36 +0000

Would you please let me know if that’s Future Shop way of forcing customers to keep defective items by
ignoring their complaints, and by using delaying tactics so that it was way over the return period and must keep those defective items?

Yes, that is what they do! I talked to an ex futureshop employee and he said they give you the runaround, let you wait long times in the store, don’t answer phones, promise to call back and so on. Just to make you go away. They want to deal with sales and sales only. Returns and customer complaints is a waste of time.

Never, ever shop at these stores!

By: didida

didida — Sat, 28 Nov 2009 22:32:37 +0000

sounds like this
Mobile Audio is just a
spy working for Future Shop and properly paid to defend Future Shop and criticize anyone post something here expressing their frustration for Future Shop.

He left many many comments defending Future Shop on Nov 27′09 around 6 to 7pm, and told those people who expressed their frustration here that they were wrong.

Some of his example posts are as follows:-

Example:
post title iPod PROBLEM!
the product expert should have explained to you that it only covers power surge not physical/water damage but it is also your responsibility to ask the questions you arent clear on, the PE’s already know physical damage isnt covered so they might have slipped up and didnt tell you assuming you already knew

Left by mobile audio on November 27th, 2009

post title FUTURE SHOP BELLEVILLE!!

all you have to do is tell your DSM i want a break, you’re entitled to a lunch break as well as another 15 minute break, but future shop is commision based so unless it is extremely dead you should want to stay out on the floor for as long as possible to boost your numbers. and you probably didnt do very well in COE with that kind of motivation

Left by mobile audio on November 27th, 2009

Post title Future Shop Warranty

good thing the warranty was included, i encourage almost everyone to buy the PSP or PRP as it is a fraction of the cost of the product itself, why risk spending your hard earned money when you can just spend a little bit extra and get the products repaired or replaced
Submitted on 2009/11/27 at 7:03pm

Post title I’ve never been so frustrated or angry.
what they should have done at the time of the computer error is void the payment, all the cashier had to do was press one button and it automatically sends the report to your credit card company who gets it instantaniously, then they can fix the computer or switch to a new one.

Submitted on 2009/11/27 at 6:59pm

By: didida

didida — Sat, 28 Nov 2009 22:06:00 +0000

Not sure if you have any common decency in communicating in proper English. If you could give me a break and leave me alone that would be great.

By: mobile audio

mobile audio — Sat, 28 Nov 2009 02:33:53 +0000

this is a multi billion dollar company you’re talking about with over 150 stores across canada alone. theres bound to be more than just you calling their customer service line. give them a little break some people just shouldnt work there but they do and they screwed up a little if you really cared you would just bring the product to the store and get an exchange…