Wow this sounds familar, i was calling the brandon, mb store seeing if my labtop was done from repair because the guy told me that last friday it should be done, so i called that day the phone rang a very long time, three times and only once did someone answer i gave my info to someone who said i tech would call me back, i waited a few days no call back. This is when i started calling, i’ve called over 7 times since tuesday and the phone has rang and rang over 10 rings and i just hang up. I have no clue what’s up with the tech service people that they aren’t answering the phone. I’ve called a few minutes after they’ve open i’ve called though the whole day random times, no one is answering, and its making me mad. I live over 2 hrs away from this store and just want to check the status of my labtop repair!

Left by blu_eyez on October 23rd, 2009

okay so there isnt always someone at the phone in every department, there are customers that actually go in and look at products those customers have to be helped first, if there isnt any customers there shouldnt be a problem but whos to say there was or wasnt customers there that day, just my point of view from what i see at my location (025)

Left by mobile audio on November 27th, 2009

Dudes you have to realize that the stores don’t have dedicated phone staff. The employees help out customers in the store FIRST and then answer the phones.

And phones are not for detailed questions, just general quick enquiries.

Left by Prions on November 29th, 2009

Well, Prions you must be the only one who likes these stores. I am having a problem with them right now and by the looks it is getting to court.
I called their customer 1-800 # to complain and the useless CSR said to write an email to their service department, which I did.
This was the reply I got within 5min (I pasted and copied this, watch the typos):
Thank you for your email regarding the issues with the Fido iPhone. I do apologise for the customer service that you recieved at the London sotre. We do strive to give the best customer services to each and every person. What I have done for you is to esclate this issue, to the managers. You should recieve a call within 2-3 business days, if there is any more information that you may need.

Again I do apologise for the inconveniences this has caused you.

Sincerely,

Dianne
Agent ID 6437
Future Shop

I received this email Nov18, 2009 and I’m still waiting for the call……

They are all useless as tits on a boar, not only one store.

Left by Johnny on December 17th, 2009

Dude, you are the same a**hole that would get mad if you actually got off your a** and went to the store and someone was on the phone with another dick like you!! If you are too lazy, shop online retard.

Left by lacey on January 4th, 2010

If your issue is so serious that you’re considering court then I would suggest going down to the store to talk to a manager.

Left by Prions on January 6th, 2010