Ok here’s the sitch.

I went into FutureShop to buy a 26″ Flat Screen LCD t.v. (I was renting my old one, and wanted to get out of renting my electronics).

I went into the local FutureShop at 3:30pm, picked the t.v. and went to the counter to pay for it.

My M/C was swiped and which type the P.O.S (Point of Sale) machine accepted the payment, but for whatever reason their computer didn’t.  At that time, the salesperson (who was actually quite nice) tried to figure out a way to get the sale through.

I was then told that my credit card company would have to provide a copy that it has been charged, at which point they would be able to put through the purchase.  My cc company told me that could take upto 48hrs.  Which was illogical, but anyway.  We putted around for about 2 hrs. trying to figure out what was going on, at last I talked to the Operations Mgr.  (who again was nice), he assured me that if I could get a print off or an email from them showing my statement where I had been charged, he would run the order, since I had been charged.

I found out that my cc card does have an online option, so I registered and logged in and printed off my transactions sheet, which clearly showed that FutureShop took their money and included the store number, amount, etc.

I went in this morning to provide the information that was asked for and I was told that they would have to do a chargeback onto my credit card, since the computer didn’t register the sale, (which would take until Monday or Tuesday, which this being Saturday).  At this point I was furious, cause my girlfriend was coming over, I have my kids this weekend, etc.  At this point I told them that I want compensation for something that was their computer’s fault.  The sales person I dealt with was not the same one as yesterday, and did really seem sympathetic.

Anyway, I’m just sitting in my quiet apartment with no t.v. and totally disgusted which the way all this went down.

Posted by darmiccah on Monday, September 21st, 2009 at 11:23 am.