I just took my son’s xbox to Futureshop as it was no longer working (3 red lights) and Futureshop refused to honor the service plan stating that Microsoft was repairing the problem. I said fine send it off to microsoft then. Service plan or not I had to contact microsoft and handle all arrangements. what is the point of a service plan if you don’t do any service. What a joke. I thought only governments could change contracts after the fact.
8 Responses to “Service Plan”
Microsoft demanded that any 3 flashing red lights must be sent to them.
Don’t blame future shop.
Microsoft extended there warranty for all red light issues, other than that Microsoft wont fix it so that when the service plan becomes use full such as accessories, or no power, or disc stuck, or anything else.
To JLRetro:
Why shouldn’t he blame Future Shop? They sold him a service plan that they told him would be valid between this date and that date and now they’re saying that he can’t use it and needs to deal with Microsoft himself.
Nowhere in the terms does it mention anything like this.
To Prions,
Actually, the terms are very clear about it (from PSP terms and conditions):
“Manufacturer’s Responsibility: This Plan complements but does not replace the manufacturer’s warranty. Parts and services covered by the manufacturer’s warranty are the responsibility of the manufacturer only. During the manufacturer’s warranty coverage period, please contact the manufacturer directly, including for On-Site / Courier Service. Should you contact us, we will refer you to the applicable manufacturer. During the term of the manufacturer’s warranty the Plan provides certain additional benefits for which the manufacturer does not provide coverage. The additional benefits are listed in these Terms and Conditions.”
Just like JLRetro says, they’re just doing their job. I had a defective Sandisk MP3 player about a year ago and Future Shop exchanged it right away. I am assuming that they have to follow whatever the manufacturer is telling them.
If manufacturer says: “Future Shop can exchange it for us” then they will. If manufacturer says: “Future Shop can send it to a repair depot for us” then they will. If manufacturer says: “Sorry Future Shop but this one has to come directly to us” then they don’t have much choice.
People simply expect the impossible sometimes!
I got the service plan and it was the same thing.microsoft deals with CERTAIN issues within the first year and it HAS to be done through them,however FS WILL arrange and send it out for you.FS will honor if it;s past the year
Wow besides the FS shill a couple post above, I tend to agree with everyone except on the core issue which is the relationship with the third party. FS has the reputation of selling hard on the floor, with unqualified reps (it was a joke when I was in the Dundas Square location and the Mississauaga location today…I’m surprised these guys know where the power button is but when there are 5 reps always standing around aimlessly, I guess it can be a group project)
These guys say it does this, and that but they really don’t know enough to properly sell someone product.
Anywhoo…the core issue is that FS reps sell stuff based on manufacturer rebates/incentives when FS is unable to fulfill the obligation. When a customer comes in to complain, they point fingers to Microsoft or Samsung or however (see my post for my struggle). FAIL…if you tell the customer when you sell the product ‘oh we don’t actually solve problems, we just say sorry a lot and do the bare minimum to help’ I’m sure people wouldn’t buy these incentivized products. If you sell me the service warranty, it is your job to correct it and faster than if I just did it my self.
Let’s face it, FS gets a kick backs all over the place to push certain products and makes a bundle with the warranties, etc. They are evil.
Agizzle,
Your mother was a “fail” the day you were born. Actually the abortion she tried to have when pregnant with you was a “fail”.
The problem with the warranties at FutureShop is that their PSP and the Manufacturers warranty begin on the same day, and the manufacturer comes first. Once the 1 year is up, then FS’s warranty kicks in.
And with Xbox’s, certain problems do have to be dealt with directly threw Microsoft.
Of course the employees always fail to mention this until you are standing at the returns desk with a problem!
Something to say?
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Is it just me or does it feel like some of the story is missing.
Was it 2year warranty or 3?
Was the manufacturers warranty still in effect or was it over?
Was the warranty expired or had something been done to the Xbox that could have led to a justifiable belief that something had been done to it?
Left by nottobetrifledwith on December 18th, 2009