Let me summarize:

1) You bought a product based on an advertisement.
2) The product is different then the advertisement.
3) The advertisement had a type.
4) You have the ability to return the product as it’s not the one you paid for.
5) You decide to cause a stink and demand hundreds of dollars worth of discounts (for the warranty).

You basically acted like a baby and got treated like a baby. If there is a typo then the extent of what they owe you is a 100% refund. Nothing else.

Left by Prions on January 18th, 2010

Ok Prions really?? Uh can we say Futureshop rep??

Anyhow. To defend myself as the customer.

1. Yes I bought a product based on Futureshop’s website.
2. Yes the product was DRASTICALLY different than advertised.
3. The Manager at the store only brought up it being a “typo” when i discussed it being fraud.
4. I did end up returning the product and have informed all media about this fraudulent advertising. NOR WILL I SHOP AT FUTURESHOP OR BESTBUY AGAIN!
5. Ok so it’s ok for Futureshop to rip me off 200.00 plus and give me a floor model but it’s not ok for me to ask for something in exchange. And if you read it properly I was trying to work with them. And yes I got upset. Wouldn’t anyone else who was ripped off and then the store was continuing to rip them off?

I was only demanding a fair share. I stated many other options to the manager and was not given ANYTHING. And seriously 20.00 for a ATI radeon card??

Then the typo. Ok so you mean to tell me that NO ONE at Futureshop could have notified those who ordered the laptop and let them know? This would have stopped the issue right there. I would have said thank you for informing me about the order (oh and I did call prior to the laptop coming and was not notified of the supposed “typo”) then I would have returned it with no issue.

So obviously Prions you do work for futureshop and have no concept of customer service. I worked in retail and am a business analyst I know how this should work. Let me do the math for ya.

Take 1 laptop 729.99 I returned. Then take the business I will never give them and the other items I have since returned to Futureshop and best buy totalling another 800 or so. So we are looking at close to 1600 dollars lost because they didn’t want to take responsibility and either offer a warrenty on a FLOOR model or pay a portion of the difference for the laptop with close to equivalent specs?

This makes sense?? Clearly you haven’t dealt enough with customers to understand that had that been done I would not have returned ANYTHING. So for the 100-200 loss they would have gained so much more. I actually used to do all my shopping there, but now I find other resources.

Left by jemsparkles on January 19th, 2010

Claiming that I am a future shop rep without any proof makes you look ignorant and incapable of argument. I’m a customer like you.

Let me try to explain this in simple terms:

When you buy something and find that it’s different then what you were promised you’re entitled to a refund. You are not entitled to an upgraded product because of a mistake.

Future Shop would definitely be in the wrong if they took your money, gave you the wrong product, and then said that you’re out of luck. Instead they offer you a full refund because of their mistake.

That is fair customer service.

Left by Prions on January 19th, 2010

Ignore Prions, he had a retarded response to my issue too, he obviously works for Future Shop.

I am very sympathetic to your situation and can understand clearly how it unfolded. This store is a terrible disastor. I hope that you find some resolution. I had to take my business elsewhere after fighting for almost a month to resolve the mess they created. Today I noticed that these idiots charged my credit card a dollar and the charge came from Burnaby..yeah..ok….why? who the hell knows. I don’t even live there! I guess they’re in the business of charging to call customer service with inquiries about their errors.

Left by MrktngGrl on January 19th, 2010

PRIONS get the hell of the god damn blog, it is ridiculous. Dude, check back in december and you’ll see my posts and she does the same thing. Futureshop is sooo lame for having someone try to refute actual experiences.
Face facts, FS ain’t that great.

Left by Agizzle on January 19th, 2010

IT’S THE END OF THE WORLD! You didn’t get what the advertisement said, go cry about it. Seriously, act your age and clean the sand out of your vagina.

I don’t work for future shop or best buy, before you accuse me as well. I disagree with you, because after reading the entire ordeal, you clearly knew it was a “too good to be true” items, instead of accepting the error, you tried to exploit them, and they didn’t crack. That’s essentially what it boils down too.

You’re the reason retail is a f***ing nightmare, why they have to treat people, the way you were treated, on a daily basis, assholes like you. You should’ve fucked off and returned it, but instead you pushed and they pushed back without giving into your demands. You ranted because you know future shop is a multi billion dollar company and you assumed they’d cave in, but unfortunately they didn’t, much like a small scale electronics store would’ve.

I buy everything from future shop for a couple reasons; I’ve worked in commission sales and I know that it’s a tough world for them, they’ll make sure I get the lowest price, and I trust them.

You’re going to have a bad customer service experience where ever you go, sooner or later, and I hope you always have them, because that’s what you deserve.

Left by firestarter_00 on January 21st, 2010

You have serious time to loose, get a life

Left by R.R on January 22nd, 2010

The only people who disargee here a future shop employees just like Prions

Left by vgamerz2003 on January 23rd, 2010

I looked into this, turns out futureshop released a correction notice for the graphics card almost immediately.

Sorry buddy, you bought a product that was misadvertised. You are entitled to a refund, but not to anything else.

Mistakes in flyers happen all the time. You didn’t get “jerked around”. They said they would return it or allow you to exchange it for another model with similar specs of the laptop. NOT SIMILAR SPECS OF THE TYPO.

If retail outlets always caved in to ridiculous demands like this, they wouldn’t even exist anymore due to bankruptcy, and then where would you buy your electronics?

Left by tadgh11 on January 24th, 2010

R.R ….maybe you need to spend some time learning how to spell. There are under 10 words in your response, jesus…this is the world we live in. Anywhoo.

Firestarter…what!? Why do the FS shills never read the posting accurately and then rant about some other bullshit? If you aren’t an employee get of their dick, seriously. The poster never said he knew it was ‘too good to be true’, he said it was a good deal, which was the reason he made the purchase with FS most likely. The customer would’ve been satisfied but there was a bait and switch!! In this day and age, in Canada…fail.

Not only does the company get accused of having under-educated and misleading sales staff, now the website is straight up lying. Wow. Online prices are usually less vs. in-store, so you get more for less right? Does that make sense or am I moving too fast? The fact that the store would not honour the LIKE FOR LIKE and then sort it out with corporate is a fucking joke; if corporate has a website with price x and specs x, and corporare lets the customer pick-up at store, if the model is not in stock (which is joke btw) then the store should honour the value/specs and then audit internally. What was your quote ‘clean the sand out of your vagina’? FS needs to a massive douche bag to do a little cleanin’…are you available?

FS is run by a bunch of morons and the incompetent rebuttals are laughable…

And here is a tip, some basic legal: what you print is

Left by Agizzle on January 24th, 2010

f***in’ cat on the keyboard…

what you print is what you have to honour unless you retract or have some sort of a clear disclaimer. No one would purcahse online if picking up in-store meant having to settle for less. That makes no sense..FS was in the wrong here.

Left by Agizzle on January 24th, 2010

Calling me an employee does not make it so. Either prove something that is not true or stop pulling things out of thin air.

Left by Prions on January 24th, 2010

You work for their PR vendor PRIONS. By the screen name, I’d say Ion PR? No? Am I warm. Vendor or employee, you’re a fuckin shill who is doing a poor job. I was in advertising for 3 years and your approach is so fucking poor, really.
As someone who’s had to refute comments for product launches and communications campaign, you’re going at it all wrong and your services aren’t worth a nickle.

Good luck failing…

Left by Agizzle on January 25th, 2010

I guess my whole biggest point on this is I had called their customer service before the laptop came and was not told about the error. And how many people check to see if there is a notice posted after you order something?

Then to call customer service again and be told LIKE FOR LIKE and then to go to the store and the issue only getting worse and the stated LIKE FOR LIKE was not the case.

Because of this i missed the good sales and had to pay more. I bought a product not thinking to order a back up product because it might be wrong. Apparently those who say i’m wrong always order a back up!

I don’t know guess people just want to accept being taken for a ride and the big companies keep making money and getting away with this stuff. I mean really businesses mark up prices to provide themselves flexibility in pricing.

I guess if standing up for my rights and trying to come to a common ground was too out there.

That’s ok anyways the BBB is investigating now. And I have 18 people now who have returned items and will never be shopping at futureshop or best buy.

So guess it was totally worth the 200.00 dollars. Your welcome Futureshop.

Left by jemsparkles on January 29th, 2010

I went through the same thing you did last year…I ended up being told basically that they have the right to change any ad at anytime so what I ordered online was invalid to what they were trying to give me at the store. I could go on and on about future shop, but there is no point as you all know how crapy there business is. However I am glad there is a website like this up to let people know how horriable it is to deal with future shop.

Left by gino on February 9th, 2010