Then to call customer service again and be told LIKE FOR LIKE and then to go to the store and the issue only getting worse and the stated LIKE FOR LIKE was not the case.

Because of this i missed the good sales and had to pay more. I bought a product not thinking to order a back up product because it might be wrong. Apparently those who say i’m wrong always order a back up!

I don’t know guess people just want to accept being taken for a ride and the big companies keep making money and getting away with this stuff. I mean really businesses mark up prices to provide themselves flexibility in pricing.

I guess if standing up for my rights and trying to come to a common ground was too out there.

That’s ok anyways the BBB is investigating now. And I have 18 people now who have returned items and will never be shopping at futureshop or best buy.

So guess it was totally worth the 200.00 dollars. Your welcome Futureshop.

Good luck failing…

what you print is what you have to honour unless you retract or have some sort of a clear disclaimer. No one would purcahse online if picking up in-store meant having to settle for less. That makes no sense..FS was in the wrong here.

Firestarter…what!? Why do the FS shills never read the posting accurately and then rant about some other bullshit? If you aren’t an employee get of their dick, seriously. The poster never said he knew it was ‘too good to be true’, he said it was a good deal, which was the reason he made the purchase with FS most likely. The customer would’ve been satisfied but there was a bait and switch!! In this day and age, in Canada…fail.

Not only does the company get accused of having under-educated and misleading sales staff, now the website is straight up lying. Wow. Online prices are usually less vs. in-store, so you get more for less right? Does that make sense or am I moving too fast? The fact that the store would not honour the LIKE FOR LIKE and then sort it out with corporate is a fucking joke; if corporate has a website with price x and specs x, and corporare lets the customer pick-up at store, if the model is not in stock (which is joke btw) then the store should honour the value/specs and then audit internally. What was your quote ‘clean the sand out of your vagina’? FS needs to a massive douche bag to do a little cleanin’…are you available?

FS is run by a bunch of morons and the incompetent rebuttals are laughable…

And here is a tip, some basic legal: what you print is

Sorry buddy, you bought a product that was misadvertised. You are entitled to a refund, but not to anything else.

Mistakes in flyers happen all the time. You didn’t get “jerked around”. They said they would return it or allow you to exchange it for another model with similar specs of the laptop. NOT SIMILAR SPECS OF THE TYPO.

If retail outlets always caved in to ridiculous demands like this, they wouldn’t even exist anymore due to bankruptcy, and then where would you buy your electronics?

I don’t work for future shop or best buy, before you accuse me as well. I disagree with you, because after reading the entire ordeal, you clearly knew it was a “too good to be true” items, instead of accepting the error, you tried to exploit them, and they didn’t crack. That’s essentially what it boils down too.

You’re the reason retail is a f***ing nightmare, why they have to treat people, the way you were treated, on a daily basis, assholes like you. You should’ve fucked off and returned it, but instead you pushed and they pushed back without giving into your demands. You ranted because you know future shop is a multi billion dollar company and you assumed they’d cave in, but unfortunately they didn’t, much like a small scale electronics store would’ve.

I buy everything from future shop for a couple reasons; I’ve worked in commission sales and I know that it’s a tough world for them, they’ll make sure I get the lowest price, and I trust them.

You’re going to have a bad customer service experience where ever you go, sooner or later, and I hope you always have them, because that’s what you deserve.