So I bought a laptop over a year ago and the warranty will be up this August, and the darn thing has been broken since the day I bought it. The very first day I got it home it overheated. Ever since then it’s done pretty well nothing right. I’ve brought it back to the Future Shop literally more than 10 times and every time it comes back to me in the same shape or worse than it was. I was told back in the beginning that they would send it to HP because it was under their warranty, and when I called HP a few months ago they told me there was no record of my computer ever being sent to them. When I go to pick it up from the Future Shop the guy told me that it was on the floor the whole time. From that day I write down who I deal with and what date I was out there. They keep changing the rules about computer replacements. They tell me now that I can’t get a new one until I have 3 part replacements. In the beginning they said it was just 3 repairs. Half the time they don’t believe me when Is say there is something wrong with it. But then why is it overheating, disconnecting from the internet, randomly shutting off, etc? And I just noticed today that the last time it was in the shop they put stickers on the bottom of it that say that if the seal is broken the warranty is void. They are sly. I hate the Future Shop.
13 Responses to “So my Laptop’s been broken since I bought it”
They are beyond useless. I mean I brought it out to them right after posting this, and they said they ran a 16 hour scan on it and it came out fine. Well if it’s so fine why is it still overheating and freaking out randomly?
I’m thinking you’re right and I should bring it to the head office. Perhaps they can actually do something for me for a change. Useless creatures.
bought a nikon coolpix about 8 months ago ,on the first week I received it, the lens jammed. So I took it to future shop and they gave me a brand new one, upon receiving it I purchased a warranty just in case. About 3 months later it jammed again. I went to future shop to get it fixed. 2 MONTHS later they tell me they cant do anything about it since they don’t cover physical damage. I didn’t do anything to the camera but turn it on. They tell me to pay $100 if I want it fixed. I come back 3 MONTHS later only to have them tell me they can’t find it.
They are the biggest bitchest in the world.
FS employees don’t know anything and it is pathetic but it sorta makes sense…
If these guys could actually do the role of an IT professional, they wouldn’t be working for $10/hr, would they? Shit, I was making $15 an hour when I was 14 years old doing departmental IT work in an office environment, it was a joke.
If it seems to good to be true it usually is, just add this to the list.
You went into the store 10 times and your calling them ediots. LMAO
A- Your cleary a moron that doesnt know how to use a computer ( p/s your computer seems good enough to post on here lol)
B- You can bitch and wine all you want bottom line you clearly did something wrong because if you have half a brain you’d know that for everytime you have your product replaced or fixed underwarranty Futureshop gets paid tons of money by the insurance company so they have no incentive to stop you cause they make money how ever they’re not ediotic like you to take something that you cleary have broken and try to salvage it out and make it brand new. Thats your negligence.
C- Your a pathetic loser just like the rest of you that come here and complain.
Congrats You accomplished absoluetly nothing for posting on here
Would you like a cookie 
Dude don’t be such a tool. So you think you’re Captain Awesome just because you haven’t had problems with your computer? Big freaking deal. All we are doing here is talking about bad experiences we had with a store. You obviously have all the time in the world to troll around the internet to find little forums like these and spread your “wisdom”. I’m not such a monkey that I can break a computer. I’ve never done anything to harm this computer. And I also couldn’t care less how much money they make on my computer. That is kind of obvious. If I didn’t know that then there is something wrong. I wasn’t looking to accomplish anything by posting in an internet forum. I was just telling my story. Only a pathetic loser such as yourself would look for things like this and be rude and annoying.
And sweetie, “Idiot” is spelled with an “I”. You idiot.
lol?
If the laptop was broken since the first day you bought it, why wouldn’t you have just exchanged it for a new one the next day?
I would have to agree with pplaya on this one. Especially if you have brought your laptop in 10 times, if you have the product service plan it would be covered under their “No Lemon” policy. Meaning if they have to repair it 3 times and there is still something wrong with it, then that computer is obviously poorly made and they will give you a new one… where else do you find that kind of deal? If you know anywhere else let me know! So, when you say they are changing their agreement, they are not .. it is if the product is still not working after 3 repairs, you receive a new product. That means you send it out 3 times and on that 3rd time you get it home and it still doesn’t work … you have a lemon, you bring it back and they confirm that yeah it’s not working then great you get a new one! If there are no repairs to be made then why give you a new one when yours is working? Overheating and disconnecting from the internet? Both can be caused by numerous things… mostly not a hardware issue. Which I am sure the technicians told you. It seems a lot of people like to write all the negative things … well all of the things they feel are negative about the company but never anything positive. I mean I’m sure you walked in there and they were all fangs and claws telling you “get lost” and what not. And if it is true what you’re saying about the computer being left on the floor and not sent off for repair.. how long was it sitting there? If it is over 60 days you also get a new computer. I would suggest you look further into those things because I’m sure even if it had not been there over 60 days, if you let the manager know they may pull some strings for you.. you may not think so.. but if you speak rationally to anyone of their reps they are actually quite easy to get along with. Good luck.
Well New and John, I hope you don’t agree with the rude and ignorance of pplaya. I do understand what you are saying. The whole product service plan thing I am aware of. And I have it. Everytime I bring the computer out there they can almost never find a problem with it. There was an issue with it for months that they said they could never find, but eventually they finally did send it out and got it repaired only recently. I currently have one more repair left before they have to give me a new one. I am well aware of the rules of the plan, and have actually taken the issue up with many of the employees there, including the manager of the computer department. They all tell me that they can’t help me in any way. Just keep bringing it back when I have an issue. That’s about it. The whole lemon thing means nothing here. My friend had a lemon and though they did many repairs they did nothing about it. His computer doesn’t even turn on anymore it’s that bad. I have questioned a considerable amount of people on how they feel about the Future Shop, and not one had anything nice to say about them. So I mean I don’t know what more I can do. And about the whole, bringing it back the next day when I found out it didn’t work correctly thing, the guy said they would send it off to HP to get looked at, and that’s when it ended up on the floor for 3 weeks and not being looked it. So I mean, I don’t know what else there is to do.
If there was something wrong with your computer on the first day, FS would never send it out to HP to fix it. They would have replaced the unit for you, with a new one. Thats why they have a 14 day return/exchange policy on laptops. You can return your laptop or exchange it for any reason you want other than “oops I broke it I want a new one”. FS would either send it out to HP after you exchanged it to get reimbursed for a defective unit, or they would sell yours as an open box if they found there was nothing wrong with it.
It sounds to me like this might be a user problem. I find it unfathomable that this one Future Shop seems to be full of morons who cant figure out whats wrong with a computer that wont even turn on (referring to your friends that you mentioned). Its more believable that you’ve got your computer filled up with some viruses or something, which isnt covered under PSP. Or perhaps its due to physical damage. Or you are just grossly over exaggerating the situation. But who knows, maybe you’ve stumbled into the absolute worst FS in all of Canada run by baboons. I guess thats not entirely out of the question. Just extremely hard to believe.
I thought the same thing about the viruses. I scan it daily, and they have scanned it daily, and it has only ever had a virus once. And it has never been physically damaged before. I am very careful about how I handle it. Perhaps I am just the lucky son of a bitch who got a dud. Who knows.
I realize that you posted this a few months ago so just ignore this comment if you’ve already resolved the issue. I’d first like to state that I am a former Future Shop employee. Be rest assured, I found that FS had its pros and cons. Also, I do sympathize with many of the problems that have been expressed on this site, but I do totally support the Product Service Plan they offer (on the things that matter–tv’s, mp3 players, and laptops for sure!, etc.)
I can personally vouch for the ‘No Lemon’ policy offered on your warranty. Long before I was an FS employee, I had my piece-of-crap Gateway laptop brought in for 4 repairs and finally exchanged with a much, much nicer HP laptop. I have to emphasize that they must be 4 MAJOR repairs. For example, on the occasions that I brought in my laptop, they first had to replace the hard drive, then the motherboard, then the cd drive (and the screen which was messed up from the day I took it out of the box).
–on a side note, I’ve also gotten a free iPod and printer through my Product Service/Product Replacement Plans. They’re worth it!
If it is the case that you’ve brought it in for these major repairs and they refuse to honour their No Lemon Policy, then I’d ask to see a manager or speak to head office in Burnaby. On the other hand, it gets a little bit sketchy when they run multiple tests on your laptop and can’t come up with anything. If they can’t see for themselves that there is actually a problem with your laptop, there doesn’t seem to be much that they can do (which sucks, I know).
On another note, I’ve found considerable differences between stores, for example the one where I live, and the one that I worked at while I was away at school. The tech department at the one where I lived was mostly useless, whereas the people at the one that I worked at were ridiculously helpful. If all else fails, I suppose you could always try bringing it to another FS if that is a possibility for you.
P.S. Those stickers are supposed to be there. They just act as proof that you haven’t tampered with the inside of your laptop, which would void your warranty for obvious reasons.
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Wow that is terrible. But par for the course for the greedy Futureshop.
I would certainly be escalating this to their head office. It’s not at all kosher that you paid for a warranty, tried to get it serviced, and had incompetent staff. Why pay for a warranty to cover issues such as this when nothing is ever done?
200.00 for the warranty (not totally sure of the full price) and 0.00 service done in the 10 trips taken.
Then to add insult to injury you were then lied to about the laptop being sent back to the manufacturer. So had you not called the manufacturer you would have never known your laptop went no where. That is an all new low in customer service.
Congratulations Futureshop your service is equivalent to a pile of dog feces.
Left by jemsparkles on February 5th, 2010