Backed up pictures I needed for a legal situation but thought oh well if something else is accidently lost no problem. They asked my husband if files were backed up and he told them we had backed up some important pictures. At no time did they tell him they could back up everything for $99 or if it is found to be the fault with the machine that backing up was free. They had backed up the computer before with no problem. I have had this machine in now for repairs 6 times and it was only home for 10 mins. this last time as it wouldn’t even boot up right after being sent to the Dell depot. I would’ve had it in more times but I moved etc. this year. The ram was replaced everytime the computer was taken in except for the 5 time and Dell even canceled the factory ordered ram once on me. I sent a letter to Dell who told me I should’ve bought the computer directly from them. Okay I can only get good service from Dell if I bought the computer directly from them. I could’ve had my computer back sooner but Future shop would not even check to see where the ram was until I waited 6 weeks. I phoned and asked them to check on the order after 2 weeks and they told me I had to wait the whole 6 weeks before they would check the order. Now Dell has wiped my computer clean not backing up anything they took off. They put Norton back on which caused months of problems with the computer when I first got it. The Norton would not uninstall properly so I could not put on another anti-virus program. They told me they had fixed that by totally removing Norton but it still would not take another anti-virus program properly. My husband had bought a Norton disk and I couldn’t even get it to re-install what a waste of money. Put avg on there and couldn’t get it back off again. Now I wonder if the 4 wireless mice I bought at Future shop were killed by the computer not working right. I have lost vacation photos, email addresses, research, all my bookmarks, All my friends addresses, passwords, and anything else on my computer. My son had just wiped the backups I had last year at home so I have nothing. Thank god I backed up the photos I needed for our legal action and sent all the documents to another computer for save keeping. Some of your files might be damaged or erased DON’T BELIEVE THEM!!!! 10 yrs. of stuff gone on a computer that isn’t even a year old.
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