I placed an order for an appliance package $6000 to be delivered in the future. I lost my receipt and went to the store to cancel the order. Charges were on future shop credit card and it was on a deferred payment plan. The service staff said that they can’t find my transaction # without [...]
1. When you return the product for repair under their warranty, you’re without that product 4 to 6 weeks
2. If you complain that you want a replacement in the mean time, they’ll “let you” buy another of the same for full price, and then refund you later when yours returns from repair, so long as [...]
Today I understood for the first time why people snap, or “go postal.” I’ve never snapped in my life, but after my third time being totally screwed over at Future Shop, this time with the “warranty” program or PEP as I believe it’s called, I nearly lost my mind. I didn’t snap, because snapping is [...]
Get this on the service plan for a shaver worth $59.99. My lady pays $10 for the replacement plan. The shaver breaks down … very unusual. They are send back the money. BUT OH, THE 3 YEAR REPLACEMENT PLAN IS NOW VOIDED, WITH 2 YEARS SIX MONTHS LEFT. WHAT A RIP
Except for the sales people. I think they are now a bit better. But my claim on a simple shaver has caused too much grief: misinformation from FS. Two sales or manager people give me the blow off when I return the item: I call the service line because the web claim appears not to [...]
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What a joke, and customer service forget that in Brockville, Ontario
Last Thursday evening we came in and purchased Norton Premier 360 version 3 antivirus for $109.99, this was the best you had. Friday the flyers came out and Staples had the same [...]
I go to the store looking for a certain height fridge that will fit. I found one but it is too expensive. The sales guy says there is a floor model in perfect condition and he can sell it to me as an Open box at a special price. Great. I order it and wait [...]
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