I go to the store looking for a certain height fridge that will fit. I found one but it is too expensive. The sales guy says there is a floor model in perfect condition and he can sell it to me as an Open box at a special price. Great. I order it and wait two weeks for delivery. It arrives with a giant dent in the front so I refuse delivery and the truck drives off. Next day I go to the store. The manager says that they will refund, or I can pay the difference and buy a new one in a box. After an hour waiting they go onto their computer which shows the original fridge as being delivered. He calls the trucking company but no one knows what happened to the original fridge. I either want my money back or another fridge. By the way between phone calls, wait time and going back to the store I have spent probably about 4 hours trying to resolve this. At this point the store more or less washes it hands of the whole thing and tells me that I have to work it out with the trucking company. Finally I am told that someone from the trucking company will call me within 48 hours to discuss bringing me a new fridge. Three days goes by no call. I get the number of the trucking company from the store. I call, they deny ever saying they would call me and tell me I need to resolve this with the store. I call the store again, they say there is nothing they can do if the system shows the fridge as being delivered. I am out $1700 and no fridge. Who has time to start with this small claims crap. All I wanted was a fridge preferably with NO big dent in it.
8 Responses to “Here’s a good one”
Hey Marvey, don’t worry about Johnponz, when someone posts, he tends to have a similar ‘made up’ experience or story. He then tells you his experience with the purchase, but in a way that takes less of the blame off of Future Shop. Here’s a post of him doing the exact same charade on someone else.
“I ran into the same “problem”. I bought a product (a laptop) just prior to boxing day. When I was buying it I asked the sales guy about their price matching policy and how it worked with boxing day and week sales. He said as long as I was in the store and physically able to buy the product on a boxing day sale/week price, they would just price match it for me. Which made complete sense, since if they wouldnt, I would just buy it anyways, and then return my other one, resulting in the same thing for me (the product I want, at the sale price). Except now Future Shop would have an open box item that I returned which they would have to mark down and lose money on, instead of a new one.
I dont know what kind of person you talked to, maybe a seasonal hire who didnt know what he was talking about but as long as you were in the store, and the product was available for you to purchase, they would have price matched it. Sometimes asking for a manager goes a long way since they are usually more aware of their store policies than most of their sales people.”
Now Marvey, what you’re probably wondering, is why would someone stalk people’s negative Future Shop posts and post propaganda like replies about Future Shop all over a forum. And ya know what? I have no bloody idea because I just can identify with someone like that. But ya know what, in regards to people who care about Future Shop so much, I would like to quote the site admin, cause he really summed it up:
“Hey if you love them so much have fun go nuts!”
Classic FS Sales tactic…they say whatever is required to get the customers money and then they turn their back on you. I bet the floor model you saw is still at the store and they never intended on giving you that exact one but another ‘open box’ or return they had at the warehouse. Disgusting that a Canadian company would treat customers like this but I guess after Best Buy bought them, they lost sight of who really matters.
Why do Canadian let these oligopolies exist? We need to rise up, vive la revolution!
why didnt u look at the fridge first before dropping 1700 on it. seems kinda silly
To put the record straight. I examined the fridge with the saleperson before I paid for it. It was in perfect condition. When it was delivered it had a large dent in the front of it. No one appears to know how it got there. After many hours of my time and repeated visits to the store, I finally managed to talk to the General Manager of the store. I got the phone number of the owner of the transport company they use and with the owner’s help they managed to track down the returned fridge. The owner then called the General Manager at the store and gave him shit and said that in future they do not want customers calling the transport company. The good news is now that they found the fridge the store was able to go into their computer system and order a new one to replace the one with the dent. I am suppose to get it next week. I will believe it when I see it. Bottom line. The store and its management did nothing. I had to take hours of my time to resolve this myself, otherwise I would have been out the money with no choice but to go to small claims court.
WehrWolf you rock! I love how you aired out Ponzi, he is such a douche and I called him out on the exact same post I believe.
Which store did you buy the fridge from?
If you paid by Credit Card, call your cc company and do a charge back instead of going to small claims court.
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Ive heard tons of bad stories that have to do with the delivery people Future Shop uses. My own mother has one when she bought a Washer/Dryer pair from FS. I think they need to do a lot better job and look closely at what third parties they are using to take care of their customers.
Left by Johnponz on March 10th, 2010