Hi all, I was just talking to my college law prof today(non-practicing lawyer) and was telling him about recent problems with my computer and future shop not wanting to honor the warranty. Problem being that i took it in for a repair to the fan for the third time because the computer keeps overheating, but other then that the computer worked fine. when i got the computer back and home, i found out that it would not work at all. When i took it back in, i was told that no actual repairs were completed on it according to my file, then the tech guy did a diagnostic on it and told me that the motherboard was fried, and that the warranty probably would not cover the cost. When i tried asking him why it was that it worked fine other then over heating when i brought it in, they did nothing to it and sent it back, and now the mother board was fried, he kept telling me that the warranty wouldn’t cover it, when i said this was the forth time, he kept trying to tell me that the warranty prolly wouldn’t cover the cost of repair, every time i tried asking about the replacement, he kept trying to brush me off. After arguing with them for about 10 min, they finally said they would send it back to get the motherboard looked at. When i told this to my prof, he told me if i continue to have problems with them, to go in and demand a full refund, including warranty costs, because according to the Ontario customer protection act, there is a line that says that any warranty that limits a consumers rights to a full refund because of a defect (which the fan/over heating problem is) is considered void and according to the sale of good act, all consumer goods shall be free of defects. This means that the warranty that you pay 400 dollars for when you get your computer is legally void the second you buy it, because future shop’s PSP effectively limits you from getting a full refund, you may get a replacement computer or your money back, but in their contract, you only get part of your money back under the no lemon policy. Anyone got thoughts on this?
One Response to “Product Service Plan Scam”
Something to say?
You must be logged in to post a comment.
“the Ontario customer protection act, there is a line that says that any warranty that limits a consumers rights to a full refund because of a defect (which the fan/over heating problem is) is considered void and according to the sale of good act, all consumer goods shall be free of defects.” – Futureshop complies to this law. Ever seen their return policy? You’ve got around 2 weeks (certain products) to return the item for a full refund. Also, the manufacture has a warranty that covers hardware for the 1st year, FS warranty extends that warranty for how many more years you purchase. There are limitations to what the warranty covers, software can not be covered by warranty because the manufacture or FS can not guarantee that the customer will do something that wrecks it. Take a look at any manufacture – they will offer a warranty, by law they have to offer at least 1 years limited warranty. And dont think the government does this to cover the consumer, the mandatory warranty is only for limited parts and labor.
Left by cm9p77 on May 25th, 2010