March 28 2010 I purchased HP Pavillion desk top PC from the shysters at Chilliwack Future Shop. I bought just the desk top PC as I did not need the rest. I paid $499.99 for it. It has worked well but lately some of the CD’s won’t download to the PC. So I called HP support and they advised me that the unit I bought was a re-furbished unit with only a 90 day warranty. I was never advised that this was a re-furbed unit, as I would not buy a re-furb for the obvious reason of you don’t know what problems there might be with the unit. So I was never told that the PC was a re-furb, in fact the receipt states that the PC was an “out of box`but carried the same warranty as a new unit. I turned Future shop down when they wanted me to buy their extended warranty, figuring that the one year was plenty.
So I called today to the Chilliwack store (2010 Jul 12) and spoke with the store manager who refused to offer to resolve the warranty issue but offered to have their techs look at the PC. Its working they won`t find anything wrong! I told her that I am satisfied with the PC but am concerned that I do not have any warranty left on the unit. I asked that she replace the unit for one that carries the one year manufactures warranty. She refused.`
So while my PC is working Future Shop is selling re-furbished PC`s without telling the customers.
At my age I should have known better to trust a business like Future Shop!
It should say on the receipt that its refurbished (like REF HP P6518 for example) and its also all over the box. There also might be a sticker from HP on the side or bottom of the computer stating that its a refurb with a 90 day warranty.
Left by lmao on July 19th, 2010