I tried to buy a dishwasher in May at a Future shop store on the south shore of Montreal. I was told by the sales person it would not be available until June 24. In early July I called to inquire if I could buy it from a store closer to my home. I was told yes but it was the last day of the tax-free sale, and it would be delivered by the south shore branch. The downtown store had 6 people hanging around at the cash chatting all said they could not help me buy the $500 dishwasher that I showed them the model number of, that only one employee was trained to do the transaction and he was busy selling air conditioners. By the time he was free I had to start heading back to work from my lunch hour. There was confusion; his computer would not accept the tax rebate. When he finally was able to do the transaction I asked him to call the south shore store to confirm the transaction and ensure there would be no later confusion about the tax rebate, free delivery and to set the delivery date. He was annoyed and did not want to call them and was reluctant to give me written confirmation that delivery would be free and the purchase was tax-free (the receipt still showed the tax because the computer could not delete it). I got on the line when he finally called the south shore store that stocked the appliance to set a delivery date. I was told once the downtown store faxed them my address they would call me to schedule delivery. They never did call me so after a few weeks I called them and the manager at the downtown store after many hours and multiple phone calls delivery was confirmed for the following week, today between 5 and 9 PM. Well, not surprisingly given their history, no one showed up. At 8 PM I called the south shore store to make sure they did not forget about my delivery. I was told the computer is down again and the info cannot be checked. Instead of them calling the delivery people to look into it they gave me the number to call (customers have to work harder than employee if they want to buy something at future shop) but it was an office number with no one answering, not the delivery guys’ cell number. The right hand doesn’t know what the left hand is doing at future shop and the customer has to work very hard, harder than the employee to spend large sums of money to buy their products. I wasted another 4 hours tonight (I had to arrange my schedule to ensure I would not work late to be home by 5 PM, I missed my gym workout, etc). I think future Shop should pay me for my time they have wasted. A word of advice, buy your appliances somewhere else and save yourself months of waiting. I would love to comment on the product but Future Shop took my money but won’t bother to do what it take to deliver it to me. Now at 10 PM I have a sink full of dishes to wash by had I would not have left pile up had I known Future Shop would disregard my delivery. This is not the first time I have had lousy customer service at Future Shop but it will definately be the last. Competent companies and staff will get my business from now on.

Posted by danushka on Thursday, July 29th, 2010 at 7:11 am.