I work at FS… have worked there for just over two years now… I’ve only just discovered this… interesting website, and have taken up a good chunk of my day looking over the posts. Firstly, I have to say I do agree about most of the PSP/PRP issues. I can honestly say it can be difficult. But there are some instances where it actually (believe it or not) pays off to have an extended warrenty. I don’t often try sell it, usually I don’t care, but when something comes up for instance a lage TV (I’m talking between 32? to 60?) I try. Because all too often do I see and hear about customers coming in gloves on, not wanting the warrenty, refusing till their blue in the face, only to come back for a new one a year later, after the manufacture warrenty wears off. So I DO agree, most of the time it’s a waste of moeny, but sometimes it is the smart course of action.
Also, alot of these posts feel like an attack at the associates, not the company. To be honest, I have had many customers yell at me, especially when I worked in the customer service area, and I have to say majority of those times it wasn’t my fault. We aren’t all perfect superhumans that know exactly what the problem is and exactly what to do to fix it. I realize (and agree) that there are some product experts that are pushy, rude, and think they know exactly what you need, but their all horrible people. Alot of times even their fellow associates try and not deal with them. There are a few of those where I work. Thats because they live for the commision, wanting nothing more than to make money. But if you`ve worked there and seen the stuff that happens behind the screens you might understand. There is a tremendous amount of pressure to sell, sell, sell. And if we don`t sell, we get placed in the `red`group, basically the poor sellers. Nobody wants to be labled the worst in the store.
Anyways, my point is please don`t assume it`s always the associates that are in the wrong. We don`t want to help someone whos going to threaten legal action on us (not, by the way, very smart) or wants to break the doors on the way out (yes, someone actually pushed the sliding door off its hinges). But we`re glad to assist someone who`s calm, respectful, and realizes that we are also people and we, as people, don`t WANT to ruin your lives. So thankyou for all the wonderful posts about how we are all horrible people and we shouldn`t have jobs becuase FS should go down. Thankyou for telling us about your issues calmly and face-to-face, instead of writing about them in some dead beat, wine-fest blog. Thankyou. You`ve all made us feel great about ourselves.
Oh, and one more thing: I`m really sorry on behalf of all the FS stores around the counrty, even though I had nothing to do with your issues (I hope!). I too know what it feels like to think you`ve had your life ruined by a multi-million dollar company. And so, I`m sorry. Please forgive us. The cusomer may not ALWAYS be right, but neither is the associate. So next time you run in to a problem like the one you`ve experienced (with us, or ANY company), please try to keep in mind that we dont hate you. In fact, we value your service. Some of us may be rude a-holes, but we`re not all bad. Thankyou for reading.
Signed, NT

Posted by NT on Monday, August 16th, 2010 at 5:52 pm.