My mom purchased a PC from Future Shop in Bayers Lake Nova Scotia about 3 months ago. Recently, it wouldn’t load past the Windows splash screen. Thinking she had it covered, because she bought a $200 two year protection plan, she took it into the the store. I had already tried the recovery discs, and I’m no beginner to computers so I tried booting up in Safe Mode and even doing a System Restore. Nothing loaded, nothing worked. However, their technicians told us it was a software issue which isn’t covered under the protection plan, so it would cost us $220 to fix – Or we could fix it ourselves! “Press F11 (System Restore) and it’ll work – and if your discs aren’t working bring them back we’ll replace them!” Well, after telling you they didn’t work, and having already done system restore – we’re pretty angry to say the least. Take the computer home, and attempt this futile fight once more. Finally broke down and took it to a local computer repair company, who confirmed it was a hard drive issue (not software!), contacted HP, who will be sending her a new computer. What a wasted warranty! Having to pay an outside force to do it because your company is too sh**ty to actually stick by its warranty.
One Response to “Warranty Scamming 101”
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Frustrating to say the least. Did you speak to the store operations manager about the problem?? Often times a compromise can be reached in situations where they customer is unsatisfied, especially in a situation where the company was at fault.
When you purchased the Product Service Plan did you go over what was covered in the information flyer given to you before deciding to go ahead with the purchase?? This booklet clearly outlines what types of defects are covered under the plan and what course of action will be taken by the company. If it was not given to you by the rep you could ask for it either in the department or at the customer service desk. It is common sense to be aware of what service you are purchasing, and make sure that it fits your needs before plunking down the cash for it.
Most importantly Product Service Plans are a service which is offered, not something which is mandatory. It is up to the customer to decide if they see the value in adding it onto their bill.
Left by vendor1 on February 2nd, 2012