Hi All,
For those of you who want to shop at Future Shop, it is important for you to know what is the reason this company chooses to ditch an honest customer. Here are some of the reasons for that.
Future Shop model of operation is based on deceiving the customer. They don’t have a sustainable value preposition, (reason to exist) other than the fact that they have pushy sales model.
The company has been bought out by Best Buy who would rather see its own name propagating then a local brand name such as Future Shop which only exists in Canada.
Best Buy has non-commissioned sales people and they are able to sell as much stuff as Future Shop if not more. This puts real pressure on Future Shop management to prove its existence and justify commissions.
If Future Shop drops commissions, they will offer nothing different from Best Buy. Which means it loses its existence.
Now a word about commissions:
I get laughs when I see the employees of the company trying to defend Future Shop and themselves. I will be honest and clear: It is not the salespeople who are at fault. They are only doing what works best for them. If you are a smart salesperson, why wouldn’t you look after yourself.

But it is the company’s compensation model which helps everyone except the customer. Let me give you an example.

Buying a Laptop:

If you sell a laptop, the average commission on the laptop is $5-$15.
If you are a serious salesperson, you will be lucky to sell 5-7 laptops in a day depending on the store.

This means you would make $50 per day on average. Obviously this does not fill your wallet. Now let us start building on the add-ons and see what happens

Warranty: PSP, PRP pays you 12% commission. A laptops warranty is uptop 40% of the purchase price. Lets say it is $300. You have now made an additional $36 to bring your commission on the sale at $36+10 (avg) =$46. That sounds better. But wait, since the customer is buying why not go for more.  This is just the beginning.

Why don’t you sell the setup (which is truly setting the customer up)
The setup costs $150 (with software). That pays you 15% = $20

Now you are at $66.

What about the bag: A $50 bag will pay you $5. So now you are at $71. What about mouse $5. At this point the customer starts to give up.

After all the $800 laptop has now grown to $2000.

So now you made approx. $80 from the sale.

Obviously, why would we blame the salesperson. I think he did a fantastic job. But what did the customer gain.

Let’s see:

1. Warranty: The futureshop’s warranty is smartly designed to confuse and dupe the customer. I will explain all salient features with the context of the laptop sale.

1. Performance guarantee: This is nothing but a piece of shit statement: (Performance guarantee ensures that the product will perform according to the manufacturer’s specifications). Doesn’t the manufacturer meet his own specifications. Ridiculous counter cyclical argument to confuse the customer. BTW, I had broken my keyboard and called up LG laptop. They paid for both way shipping and replaced keyboard within a week, no questions asked. Try that with Future Shop.

2. Replacement Guarantee: This guarantee is only meant to help 2 kind of people
a) Those who are extremely unlucky
b) Those who are clever at fooling the company and paying it back in the same coin.

For example,
The terms and condition of the replacement guarantee state that the laptop would have to have 4 major repairs in order to be considered for replacement.
Here is the problem with this.
a) 4 major repairs: Adapter replacement for example is not a repair. It is upto the company to decide whether it is a major repair.
b) Each time you bring for repair, average repair time is 15 days. So you are without the laptop for
Atleast 2 months in the warranty period before you get a replacement.
Despite such heavy odds in the company’s favour, here’s what happens when you get the replacement
a) Your warranty is now no longer valid. If you bought a 3 year warranty and the replacement happened in 13 months. You lost the remaining 2 years. Considering you already had a 1 year manufacturer warranty, you have in-effect paid $300 to exchange the replacement.
b) Future Shop will again sell you the new warranty on the replaced laptop, which means you shell out another $300 which means you effectively paid $600 to replace your laptop
c) The defective laptop is a property of Future Shop, which they will use for parts or sell it after repair at discount price which could easily fetch them $400-$600. You could have yourself sold the parts on ebay and earned $200. Since you lost that opportunity. You have effectively paid
$800 for the replacement laptop.
d) The replacement laptop will always be cheaper than the original price so you may end up with a $500 laptop at time of replacement. In a best case scenario, the company cannot offer you more than $800 which was your original price.
Based on the above points, if you were the lucky one to have beaten the odds (1 in 100 approx) and qualified for a replacement laptop, you have still paid $800 for a $500 laptop.
The Dilemma: The salesperson makes money by selling you the warranty. The manager makes money by saving on the expenses, which means denying or avoiding the costs of repair/replacement.
When you as a customer are facing such hawks, you are almost always a loser. It is better to keep the money in your pocket and use it to shell out when you need to.

3. Repairs: More than 60% of laptop or computer repairs are software related, and even if they are not, the technicians like to believe they are. When you take your computer for service. If the problem is not obvious (CD burner not working) they will guess it as a Operating system problem.
Instead of telling you to restore the computer yourself, they will tell you that the system needs to be restored and is not covered under warranty (Surprised!). Most customers end up shelling $80 for the restore even if they had the warranty.

Setup: The notorious Future Shop setup is also similarly heavily priced.
The Salesperson will pitch it to you as if it take 4 hours to complete the setup. What he/she doesn’t tell you is that the technicians are doing 20 different things at the same time and not sitting on your computer for 4 hours. They are effectively only spending max. 20 minutes on your laptop. At $100 per hour for setup. They are effectively charging you $400 per hour for the labour. Not bad for a half-qualified technician who follows the default commands which you could have done yourself. (Sometimes the company uses Co-op students to do the setup, training at your expense)

Also, the setup is non-refundable. So if you decided to return the laptop next day, you will now lose $100 because that is the labour fee.

I think I may be running out of space. If you like my inputs, please comment and I will add more.

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Hello,

I am currently a employee of Futureshop for 2.5 years now.  Some things I am happy with, some things I think are a little screwy.  If I had the reigns I would change some things for sure, but I don’t think that it’s as bad a company as many people make it out to be (But it could just be my Bias Goggles).  Many times poor customer service exists, and can to a point be because of human error.  I’m not saying that that this excuses that poor behavior, but when you have a giant like Futureshop dealing with so many people a day there are going to be cases of poor customer service.  Is it too many cases of poor customer service?  I have seen websites bashing all of the major retailers so I have no idea, I only know of what I see.  I try to do my job in such a way that I feel good about myself at the end of the day.   I’m posting here to answer any questions or concerns you folks might have.  Feel free to ask questions about what I think in a situation, what I attempt to do for people, what I believe is good or a crock of shit or what I’ve been told.

No no question list:

-Personal information (I make good money, don’t really want to lose my job – sorry)

-Attacks (Calling me a dick-headed prince of lies and general scourge of the laptop retail market will be funny and interesting, it just won’t get a response.  Calling out Futureshop practices or problems with things I say are however super duper).

-Questions that don’t relate to Home Office (I Don’t know shit about TV’s or speakers or whatever)

Anyway, shoot away and good luck – I will try to answer everyone individually.  I’m obviously here to vindicate Futureshop to an extent as I obviously do respect the company, but if it doesn’t work out that way… well then truth is always for the better, and if that’s the (painfull) truth then at least it’s out there.

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I recently purchased a Mac at the Bayers Lake Future Shop in Halifax, Nova Scotia. Last week I spilt some water on the computer; the next morning—alas—-it wasn’t turning on. I went to Future Shop tech department and was told my $400 warranty would not cover “preventable incidents” like water spillage.
Fine. I left it with the techs. The next day I got a call from a technician telling me that my computer was totally fried and I would need to replace my logic board, top case and a bunch of RAM. Total cost: $1733.08.
I was aghast—this more than the cost of the original computer, and I was still paying it off on a Future Shop credit card. When I asked the technician what to do, he said buy a new one.
After choking back tears and trying not to puke, on the advice of a colleague I took the computer to a locally-run shop called MacEast in Dartmouth for a second opinion. I figured it would be more Bad News Bears. But here’s what the tech did: 1) He did not behave as if Mac repair is some kind of nebulous, secret process. He took me behind the counter and showed me exactly what he was doing with the computer. 2) He did not patronize me, but instead explained the entire process. 3) He didn’t lie.
Ultimately, the Good Tech told me I would need a new top case—a part he had right in the store. He then found my Apple warranty in the company’s online database, which actually covers nearly everything and can be used anywhere in the world, and the top case was covered by that. That was all that was wrong with my Mac. Total cost: $0.
I returned to Future Shop and began yelling. The Bad Techs there began backtracking, telling me they had originally sent my computer to Apple headquarters (they didn’t) and accused MacEast of bad business practices (not true). Finally I just said, “Give me my fucking warranty back.” They repaid me the $400.
The moral of the story (and having read the other posts in this blog, I know this isn’t news to any of you guys!):  At Future Shop, the techs operate like corrupt car mechanics. If you take your broken computer to Future Shop, prepare to be gouged. If you take your broken computer to a great, reputable, independent store, they will fix it right in front of you. They will tell you exactly what’s wrong. And they will not make you feel like a stupid, manipulated pile of shit. Lesson learned.

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My latest is where my 60″ LCD projection just quit. 3 years old. Going back I fought not to take the 5 year extended warranty but they and the manager fought with me to take the warranty on this high cost TV. They noted it has this high cost bulb in it and it alone if they have to replace it would make the warranty worth purchasing. Now guess what the first thing they are mentioning is the $200.00 bulb would not be warranted. This is not a light bulb but rather a purpose designed and installed totally intregal part of the tv.
Bottom line is if I do not get the $200 bulb after paying $519 for warranty I will absolutely never give one more dollar to FS extended plans, I know the bad taste this is creating will put them to the back of the line for any future purchases and they will only happen if their prices are rock bottom. Visions Electronics have a much better plan and they give you store credit in full if you do not use the warranty. I will if FS do me ok with this warranty sent in a post accordingly. Every time trying to get a FS warranty is an issue.

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When i went to futureshop to buy the seagate 2 500GB sata drive, the salesman tried to stick me with ide hookup cables, then tried to tell me that even though my motherboard has 4 sata ports its not sata compatable and that i need a pata drive. Then to top it off when he showed me the pata drive it turned out to be an IDE drive. Well i bought the sata only to find futureshop doesn’t even sell sata hookup cables. 2 weeks later i was back for a ram card 1GB pc3200 only to be told that they dont come bigger than 512. I was then told i was wrong when i stated i already have a 1gb card. He then proceeded to try to convince me to buy an uncompatable comstar ddr2 ram card for 119 bucks. I left went to KCC and got the card for 40 bucks. Someone needs to make sure these putzes actually know what a cpu is before trying to sell the parts

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This a letter explaining my experience with Futureshop:

On  Apr. 2, 2009 at approximately 11:00am at you Barrie, Ontario location, my husband and I perchased an Acer Desktop, an HP Compaq Laptop, and Epson Printer and various accessories along with a 3 year warrenty on both computers.

I asked before the final sale if the warrenty covered everything, and the salesperson(I can’t remember his name but I do recall he was a heavyset gentleman, his name should be on the bill of sale) said that everything was covered including parts and labor along with a free replacement if its too expensive to fix and even a loner.  We purchased our items and left.

I got it out of the box, installed the items and it crashed to a blue error screen.  It did this about 8 times in the next 3 weeks, I was a little frustrated and thinking I should take it in a have the guys look at.  Knowing I had 3 years I took my time.

On Apr 29, 2009(Yes, less then a month) I was playing with my daughter on my laptop and without warning she got sick all over it.  We immediately turned it off, unplugged it and took out the battery.  We cleaned it up and I immeditely went for the phone.  I thought no big deal I have a warranty.  Boy, was I in for a surprise.

The next day, after lettign it dry out we turned it on.  Everything was running, hardrive, disk drive, fans, even the internet connected.  The only thing that wasn’t working was the moniter.

I took it Futureshop and explained what had happen.  I was told that physical damage wasn’t covered under warrenty.

I asked the tech, “What do you mean, I told everything was covered.”

He then told me, “I’m sorry you were under that misunderstanding but there is nothing we can do.”  His attitude made me feel very stupid, which made me ver irrate.

I asked him “What did I pay $200.00 for.  I’ve only had this for a month.”

He said, “It just covers manufacturing defects”

Well thank god for small favors.  He then said for my trouble, he would waive the administration fee when they submitted it for repair.

I then asked how much it would to repair.  He told me that it could cost up to 900.00 to fix.  I almost fell over.  “I just handed you guys 2500.00 3 weeks ago and you want me to give you another 900.00!”

He said it might not cost that much they could get a quote.

I asked”What happens if I can’t afford to repair it?”  He said we could get you a futureshop card and give you a deal on a new one.  First, I can’t get approved for a futureshop card, and second if I could this does not change the fact that I was cheated out of 200.00 and am now being forced into another 900.00

I said no dice.  He then said he could hook me up with a monitor and I could turn it into a desktop.  Ok, but I bought a laptop.

So that aside for now, I asked him well what about my warrenty.  He told me that when I buy a new machine he would transfer my warrenty on to that one.

So I submitted my machine and the employee then tested one more time and said that I might be in luck.  We both looked and saw a bit of the start screen when before it was just black.  He said it could be the cable that goes to the monitor which is a 40.00 repair.  Finally some good news.  I was a little better but still feeling the sting of the “Sucks to be you” attitude that I recieved from both the employee and the manager who had joined us.  Just a suggestion, demand better attitudes from your employees.

On May 7, 2009, I recieved a phone message from Karen x7111 from the futureshop service centre saying the there was water damage on the hard drive, motherboard, optical drive(disk drive) keyboard top cover, bottom cover, and main board.  and the quote was 649.00 + tax.  If all those things were damaged, the machine would not work at all.  We opened the disk drive there was NO water in WHATSOEVER.  We cleaned the keyboard and saw for ourselves that the keyboard was sealed completely, so how could the water damage it.  If the motherboard was damaged there would be no way that it would connect to the wireless internet, no way the hard drive would work, no way I would get any kind of a start screen, and no way the fans would work.  The top cover still had the plastic on it for god’s sake so you tell me how that’s water damage.  Add everything and she is telling me that I need to replace the entire computer!  What The HELL!!!!!

I realise that water damage is a physical damage event, but my daughter is 5 years old.  There is no warning or avoidence.  You can move a coffee cup, decide not to take it out in the rain.  But a 5 year old in fine one second and the next second she’s damaging your laptop.  If you are going to sell warrenties under the premise of “EVERYTHING IS COVERED”  then you should at least honor it.  I had to save up my money, I researched for weeks to find just the right store to spend my money at.  I chose the perfect machine, although is it have some bugs, I was happy with the decision I made.

And here I am just 3 WEEKS LATER, out a laptop, out 900.00, and extremely frustrated.

After receiving the message, I called back and informed that there was no way I could afford that.  I then called the Futureshop back.  I asked for the tech department and talked the Brian.  I told him the situation and politely asked what I should do.  He told me that I should take it to an independent repair shop who might be able to fix it for cheaper.  I told him fine, I will need to have my warrenty refunded since I will not be able to use it once some other company touches it.  Brian forwarded me to Fadi, the store manager.  I asked for the refund.  Fadi said I need a reciept.  I told him it’s been a month and I lost it.  He told me sorry there was nothing he could do for me.  He told me that if I come in and buy a new machine in the next 14 days he could transfer the warrenty to that one.  WHAT!!!!!!! I told him I couldn’t afford that and I was told by the tech guy that it was transferrable when I was ready to buy again.  I am then again told “I am sorry you misunderstood”  mmmm starting to feel really stupid now.  He told me that it’s only transferrable if it’s stolen or if it’s claimed under insurance.  (Let’s play the run around game again shall we)  I told him that I want my money, he said he couldn’t do anything without the receipt.  MY reciept is in YOUR computer you can print 2 copies.  He said sorry but no.  (Take my money and run)  So fine. I’m totally out 900.00 for something that was out of my control.

I made calls to independent repair shops, and the consenses is:  If the computer was working in the condition it was when I left in your techs so called capable hands there is absolutely no way it would cost 650.00.  one of the direct quotes was “I was being snowballed”.  Which I had a gut feeling anyway.

I will be taking my brand new laptop to another repair shop to find the REAL problem and the will guarentee FREE 100%  physical damage, spillage and anything I want to do to it.

If they deem it unrepairable they are honoring my heartache by buying it off me on consignment parts.  My Brand New Laptop may now have to stripped down and sold for parts.  But the very nice and very understanding technician said there is something that should be done for me.  I even got a surprise, about 5 mins later I got a call from the store’s owner personally and he wanting to first apologize for what I have gone through and he wanted to do everything he could to make me happy.  I will be buying my next laptop and any other computer products them as they are handling YOUR customer service.

You should be ashamed of yourselves.  Now I am not expecting to get my money back or my computer fixed, but I will tell you this.  If I get my computer back in a condition other then what I left it at or my computer store opens it up(He is really itching to get his hands on it to see what’s actually needed to be fixed) and finds that someone has tampered with it I will be calling my lawyer and laying charges.

If one thing is learned, if you even are interested in this email, I suggest you lay into the Barrie Futureshop employees.  Tell them to stop lying to the customers before someone charges every department of the company for fraud as people are in BC and Quebec already.  I know Big Box stores like don’t give two craps about little customers, but since this has happened, my brother in law, sister, parents , and two of my neighbors are never entering your store again for fear of being ripped off like me.  If I thought you would even care at all, I’d go to news with this.  But the only thing you all care about is $$$$$$ and how you can sucker as much of it out of us.  I’ve had better experiances from Walmart for god’s sake.  I will never stop shopping there because even though they are a big box company you never get a hassle on returns.  They stand behind there products, warrenties and there customer service is efficient and polite.

You will not receive another red cent from my family at all.  My husband is even contemplating taking back everything else we bought that day.  We are not satisfied with our products at all.

P.S. I have tried to email this letter to service@futureshop.ca twice today but it keeps coming back if anyone knows of an email that works please let me know.

News | 4 Comments »

I dealt with Future Shop’s extended warranties twice and I will never shop there again.

The first warranty was for my cell phone. For some reason it just stopped receiving text messages so I took it into the store and they told me that they’d ship it out for repairs and I’d get it back in about 2 weeks.

2 weeks later I call to find out that it’s not even being repaired yet! All in all I had to wait a little over 5 weeks (with no replacement phone) to get it back.

The second time I had to deal with them was when my computer just stopped working without warning. It restarted itself and got stuck on the welcome screen every time I tried to turn it on.

So I took it in a the very end of my warranty and the tech guys were really nice and told me that it would be about a week. A week later I get a call and I go to pick up my computer, thrilled that they did not waste anymore of my time. They told me that it was a motherboard problem and they replaced it.

I brought my newly repaired PC home and a few days later my computer restarted itself again… this time, the error report said there is ‘a serious hard drive error’. They fixed one problem only to create another!

I tried to bring it back for repairs but they said that my warranty expired and didn’t seem to care when I pointed out that they caused the problem in the first place. So now I’m stuck with a computer that restarts itself at any given moment because I can’t afford a new one, being a student.

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** FUTURE SHOP CAUGHT IN THE ACT ** prt 1

SHORT FILM/DOCUMENTARY
RELEASE DATE : April 18th 2009

- Very damning proof of complete manager incompetence as well as blatant lying, and back-peddling. Everything, CAUGHT ON AUDIO TAPE. They didn’t get away with it this time, and we are taking them to court. Caught on tape, the manager Amid even resorting to calling us stalkers over the answering machine because he has not been answering or returning our calls and we have had to been calling him!

** STAY TUNED YOU TUBE/BLIP/TORRENT LINKS COMING SOON COMPLETELY FREE SPREAD THE MESSAGE **

Summary:
__________

Hi my names andrew leckie, i am going to keep it short. I got screwed by futureshop on a big custom car audio install.

Bought 2 RE audio SX hand built 18” Subwoofers off the internet from the manufacturer themselfs, and a Hifonics brutus 2600rms.

They installed the amp wrack so bad my hole amp shook loose and my power cable actualy disconected, we are talking about big 0 gauge power wire comming strait from the battery up front just dangling in my trunk.

They used the smallest of screws, witch all broke, and caused a bolt down area on our amplifier to break.

To get to the meat and potatos, they also ignored me when i told them, and pointed out to them in the manufacturer user manual that the subwoofers could not go into a sealed box. Thease subwoofers are for SPL and over-heat inside of a sealed enclosure, But their suposed certified installer said to keep it sealed, and that i would retain sound quality.

The same day, a dust cap cracks and the subwoofers are over-heating ALOT, luckily we caught it before they fried. I emailed greg caroluos from RE audio and asked why this would have happened, and he said and i quote ” andrew god i hope you did not put those in a sealed enclosure ”

at this point i got extremely angry because i was the one who actually pointed that specific detail out to the installer who ignored it and promoted the opposite.

That installer got fired, They paid for the replacement dust-cap, and the general manager Amid, From the start was very sorry and understanding and wanted to get things fixed and everything propper.

They have admission to liability, they have stated the box is what caused the overheating and said that because there installer did not pay attention to this fact and put them in anyways.

They do not even have more than 1 saw in their installlation bay, let alone the propper gear to be installing 2 18” subwoofers.

Oh and on a side note, they dropped my woofers into the speaker box thank god they are so big and didnt go right through, but completely unprofesisonal.

They also dropped a power drill into the center of the one that was cracked, witch infact could have caused the crack and the overheating was mearly due to he box being sealed.

Either way, we have them on audio and video agreeing to fix it, and sending us out to get quotes, and stating “we would like it done imieditly”

before i continue, i would like to say i spent over 1300 dollars on this install, at their store not including the gear i had to buy off the net like the amp and subwoofers.

Either way, 1300 from their store for a install that isnt even done right, they get a quote back from a professional car audio store in town saying” they wont even touch it unless its a complete re-build”
1200 dollars car’tunes and toys wanted.

Futureshop strait up refused, this is when the back-peddling started.
I took it apon myself to go around and try to find a shop that was less busy, and one that was willing to help me out price wise to get this all resolved.

I found the great guys over at Dynamic audio
( make sure u drop in if you ever need some car audio done right)

They said they would give futureshop a deal, it is a 2 day job and they would reduce their rate of leighbor by 15$.

They would only charge futureshop 550 dollars to port, and fix the ampwrack, and install my kinetik hc2000 battery under my amplifier for free basicly.

Witch is another thing futureshop did wrong, They kept telling me that a 1 farad capacitor would be enough to power a 2600rms amplifier.

Well, that has caused thermal damage to the amplifier for all i know it may fail sooner now. Same with the subwoofers.

Anyways, Futureshop also backed down from that quote and we are now taking them to small claims court, not only are we doing that we are making a short-film/documentary out of this and posting it up everyware.

Here, futureshop forums, u name it. We will send it to their CEO’s and everything. This film will spread, we have the manager on audio saying he will fix everything, each phone call detailing the delays he began to cause, And his hole shady buisness action in general.

They even had the gaul to call us stalkers if we call anymore. Well we wont be calling them until they get served with a court paper for small claims court.

Thats the story in short, the story in full will be released on blip.tv and youtube on April 18th 2009, the film will be free and embedded and is some very damnig eveidence against futureshops horrible buisness practice.

I want everybody who has been dicked around, screwed by futureshop to watch this, to learn from it, to relate to it and to ultimately pass it around so much that customers can begin to make an informed choice whether to shop there or not.

-andrew leckie reporting out

News | 1 Comment »

This website and it’s mod are an absolute joke. Not even at the level that you’re bashing one particular big box store.

The fact is that every single person, in every single walk of life is going to have problems that are beyond they’re control, and the harsh reality is that you’ve gotta face them and work past them. Whining and bitching about life’s problems aren’t going to get you anywhere. It’s not going to fix your problem, or help you out in any way. Everyone is going to get “hosed” at some point or another, so deal with it.

Lastly it’s a pretty low statement to make that employees are only concerned with money, and making the most off of every person. I can’t speak for everyone, but all of my co-workers m

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- understand that the commission sales guy can’t make his rent, mortgage, car payment, unless he is able to remove the cash from your pocket…key point: if you forget this you are not in control of the process

- never buy on a weekend, pick a midweek day towards month end when the sales guy is fearing for his job and rent payment

- know what you want before you pass thru the door, do your research on line, and take some time to visit other non negotiable retailers to familiarize yourself with the product you want but don’t let the sales guy know what you know

- play dumb, don’t show up as an informed buyer…let the sales guy show you everything…irritate him, waste his time, frustrate him…let him blow his wad…ask stupid questions…but let the sales guy know that you will buy today…if you find what you like….this drives sales guys crazy

- now here’s a biggie…you’ll need balls to pull this one off…when he comes in for the kill to close you on a product you don’t want…let him ring it up in the till…when he asks you how you will be paying…pull a fat wad of 50’s and hundred’s out of your pocket…hum and haw for a moment…and tell the sales guy…you know…i need to look at what you showed me a little closer

- wander away…look at stuff you have no intention of buying, the sales guy has seen your money…there is blood in the water….he can taste it…feeding time at future shop…you are in control

- make your way to what you really came in for…but fake interest in the one next to it….your sales guy is so worn out he won’t care when you ask him about the product you came to buy…his eyes will light up when tell him you like this one…

- now it’s time to shift gears…and get them to toss in a freebie or discount an add on if i buy this right now….pull out the wad of fifties and hundreds for dramatic effect…

- low ball it, the sales guy will have to go to his manager for approval…but chances are you will leave future shop with a smokin’ deal…these guys are the turkish bazaar of tech…haggle and hassle…

-i left with a best in class 50 inch panasonic hdtv, a blue ray player, and a free HDMI cable…plus same day home delivery…i left feeling like a shoplifter…

- now with all that said, i have bought two notebooks, three digital cameras, and a host of small stuff from future shop…these guys have always backed up their promises and stood by warranties…when things have gone wrong…they have done the right thing in a timely manner

- everyone is entitled to make a living…every business needs to profit to survive…respect that…don’t be rude to the sales guy…just cut the best deal you can

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