As per an s-video issue (everything else was fonctional) on my Hp laptop

still under the extended warranty I give the

laptop for repair.

Upon receiving it in the tech centre a week later they

do not want to touch the unit as per “water damage”.

* Motherboard
* Dvd drive
* Wifi

Must be replaced as per their expertise.

I have never let my laptop in contact with water,

humidity or anything that could have caused it.

After arguing several times with them

they will be sending back my unit to the store.

One week later the store has received my laptop.

I speak to a manager explaining my case about this

“water damage”.I guess the message doesn’t get across as

the tech centre apparently has the “final word”.

I come back home with the laptop turn it on.

It does turn on.But the screen now is broken.

I can’t see 90% of the desktop.

At this point in time I am looked after as per the “bad guy”

and being asked to publish prrofs that my laptop

1. Only had an s-video issue
2. The screen was functional the first day I gave it to them

Nobody asked me to turn on the unit in the store.

At this point I am very frustated as I did purchase the extended

warranty and now everything turns against me.

Well done future shop!

News | 3 Comments »

I have worked at future shop only to be screwed over and pushed out do to stupid favoritism that seems too rampant in that store…but I digress hahaha.

One post did catch my eye though when I read that not all employees there are a**holes. Some actually do care. If you go to any store and you do find the rare useful person in a sea of morons, you should post it up so if other people go in they will know who to see to actually get help.

oh, and FYI I still haven’t seen this posted yet, but both cashiers and entertainment associates aren’t commission based off the main item itself so they are usually the most helpful seeing as they don’t give a damn what you buy.

Me being from sudbury I can say there aren’t a lot of helpful people in that damn store (wording it nicely). BUT if you are looking for someone here’s who you should see, with a breakdown of department and commission based or not.

Alex – Home Theater – Commission
Jeff – Entertainment – Non-Commission
Joel – Computers – Commission
Tyler – Entertainment – Non-Commission
Andrew – Entertainment – Non-Commission
Nathan – Appliances – Commission
Babara – Customer Service – Non-Commission

News | 6 Comments »

My family recently attended the Luxton Fair near Victoria B.C. My daughter and wife each filled out an entry form at a Future Shop booth for a draw on a $4oo gift card at FS. Four days later I got a call from a NewYork number and the caller asked if I had recently attended theFair, I confirmed, and then said I had won a draw on a Bahama’s cruise, and would I please give her my credit card number “to register my prize”. Since I have not recently fallen off the back of a turnip truck, I told her that this must be a scam. My daughter received the same type of call, same NY number, the next morning. It is obvious to us that FS sold our info to this scam company. I did some research and i found out that this bunch in NY is under investigation for wire fraud involving a similar scam. I can’t believe that FS, even with its highly questionable business practices, would be involved in an international fraud scam. how low can they sink?

News | 3 Comments »

Let me state straight away that I am a Future Shop employee. I have worked for the company for about a year now, and have seen everything that is described here in these posts. I’ve seen sale associates blatantly lie to the customer’s face, cheat the customer, insult their co-workers, steal commission from their co-workers, help their co-workers, be friendly to the customer, provide top notch service to the customer, and generally sell the best product for the customer’s needs. Every time I come to this website, I read entries where people are saying that the sales associate will do everything in their power to get you to buy the most expensive product available, even though you will only use 1 feature out of the million that it has. Sometimes this is true, but it depends on the sales associate. Let me make that 100% clear: Some sales associates are pieces of shits. Others however, treat customers with respect, listen to them intently, and provide the customer with options. Even I, while I was still in uniform, was being cheated and forced to buy a product that had none of the features that I was looking for. Needless to say, I no longer go to this sales associate when I am researching for something to buy.

Not to be rude, but we as human beings have brains that are sophisticated enough to allow us to make choices. We can look at a situation and determine what emotions occur. You need to be extremely stupid, in-bred, clinically mentally unstable/disabled, and/or drunk to agree and trust whichever sales associate comes up to you and says “Hi, how are you today? Is there anything I can help you with?”

The extended-warranty is a completely different matter. I have to deal with it everyday. Many customer’s stare at me blankly when I tell them that certain issues are not covered under warranty. Then shortly after they get angry at me, tell me to call the manager, and then demand that I show them where in the warranty contract does it say what is covered by warranty. Of course, me and the manager will show them. It does not help though, some customers are extremely stubborn and will want every little fault/scratch/issue to be covered by warranty. READ THE WARRANTY AGREEMENT!

To the people who get extremely pissed-off and at some points, violent. We know that you will not do anything to us, no one wants to get arrest, get locked up, look like a complete tool in front of everyone, or look like a child who is has a temper problem. I have been accused of deliberately damaging customer products (even when this was the first time I had met them), deliberately not wanting to help the customer, being difficult to deal with, I even had a customer get so angry that he broke the front door sensor; he then waited outside the store at closing time,  started up his giant truck, and passed me at an insane speed, and spat several vulgar phrases in my direction. Was I phased? Of course, I was shit scared. Was I about to go cry in the corner, never go back to work, and give this man everything that he wants? No. I talked about it with my co-workers in the lunch room and we laughed about. To be honest, we find all these customers that get red-faced, super angry, threaten to bring legal action, and/or violence hilarious. Back to my point, if you want your issue resolved, talk to us about like a grown-up. If you have anger issues, get them resolved before you come trying to waive your man meat in our faces. You are only wasting both our time. Be kind, tell the sales associate/customer service agent what the problem is. If they cant do what you want, ask what they can do. You never know, they might not be able to do it, maybe all they need is a managers approval.

So to sum up what ive been talking about: I am a FS employee. Some sales associates will cheat you out of money. Others will not. Use your brain, if you feel like you are being cheated or pressured to buy something, leave or get someone else. READ THE WARRANTY AGREEMENT! Be kind to the people with who you are dealing with. We are all people, we all deserve respect. If you dont show respect, we wont show you any, and vice-versa.

News | 1 Comment »

I purchased a Toshiba A300D Satellite laptop in August of 2008 with the extended warranty (which I now consider a $300 dollar fuckover). Recently, my laptop experienced a problem where I would open a browser window and it would instantly tell me that it was not responding. I took my laptop into futureshop and explained my situation and was told it was NOT COVERED BY THE WARRANTY BECAUSE IT WAS A SOFTWARE ISSUE and it would be $100 for an operating system wipe, $80 for a data transfer, and $90 for an external harddrive to backup my data onto. I was angry but stuck – I need my laptop and my data because I’m a student. So they “fix” it and give it back to me, and obviously they had not checked to see if it worked, because when I got it home it STILL WOULDNT WORK. I took it back and spoke to the one tech with a brain, and he said he would re-work it for free and would call me when it was done. He discovered it was a hard-drive malfunction, which is a hardware problem and not a software problem and thus COVERED BY THE WARRANTY! He sent it to Toshiba, they replaced the hard-drive and he put windows 7 back on it for me (also for free – it was my copy of 7). So my laptop now works, but im still out the $200 for the UNNECESSARY SOFTWARE REPAIRS. He told me to come in Sunday (Today) to see the head tech and discuss a full refund. When I go there today, I have to wait 10 minutes for him to get off his ass, and he simply says that the work was done and theres no refund since they did it. IT WAS UNNECESSARY WORK!!! If you brought your car in for an oil change, and they changed 4 tires and charged you for it, wouldnt you be pissed off? He claimed that the data transfer was necessary – Necessary means it was needed to make the computer work. Then he says he can give me the $100 back if I bring my laptop back so he can put Vista back on it. HE WANTS TO PAY ME $100 SO HE CAN DO EXTREMELY UNNECESSARY WORK. So to sum it all up, I was robbed of $200 dollars when a simple diagnostic would have shown that there was a hard-drive malfunction, and now im going in Tuesday to talk to someone above the head tech idiot. Wish me luck. F*** FUTURESHOP!!!!!!!!!!!!!!!!!!!!!

News | 11 Comments »

Less than a year ago bought an “open box” Fuji camera for my wife’s birthday. Worked well until January when it would not focus. Brought it in for exchange. I had purchased what I was told was an “across-the-counter” warranty. Guess what! Camera was sent to repair depot?? wherever. 6 weeks later we got a call saying there was damage to camera so no warranty. There was NO damage! No one from Fuji called with repair estimate or any news. They simply sent it back unrepaired with a $25.00 charge for ???? When I questioned the sales person at FS, she simply rolled her eyes and went thru her mantra recital of “our company policy”. I was able to get my hands on the camera and made a perfect shot on the garbage can 10 feet away.
We will NEVER buy anything from these liars again.

News | 1 Comment »

Not at Beacon Hill.

Futureshop’s website takes great pride in its Price Matching. The page itself states this line three different times,
“Get it for less. Guaranteed™.
We will beat any advertised price by 10% of the difference.”
“If you find a lower advertised price we will beat it by 10% of the difference.”
“If you find a lower advertised price within 30 days* of your purchase we will beat it by 10% of the difference.”
There are, of course, requirements to meet. You need to present them with a copy of the ad. They need to verify the item is in stock, available for immediate sale, and delivery for the advertised price.

Unless of course, the price is TOO good. Then, not only will costumer service waver, so will the store manager. They may simply tell you no, and disappear, until you make someone call them over the intercom again.
I price matched a pair of headphones they were selling at $65 for $31, pennies for a store like Futureshop. But they told me they couldn’t price check it, because it was “too difficult” to figure out the shipping rate. Even though it was displayed on the page I printed for them, and gave them the website to go to, which they did. And sat on for a number of minutes, as if they had never seen a webpage before in their life.

After about an hour waiting around in the store, I finally figured out that they were just being hella super crybabies about less than half price on a price check. So I said, out of experimentation, “What about $45?”
…..
“Sounds good! Lets go to the checkout and I’ll ring you in.”

Uh, really? I price matched you for $31, and you’re supposed to beat that price by 10%. I’ll give you a hint. Thats $28, not $45.

News | 1 Comment »

Hi all, I was just talking to my college law prof today(non-practicing lawyer) and was telling him about recent problems with my computer and future shop not wanting to honor the warranty. Problem being that i took it in for a repair to the fan for the third time because the computer keeps overheating, but other then that the computer worked fine. when i got the computer back and home, i found out that it would not work at all. When i took it back in, i was told that no actual repairs were completed on it according to my file, then the tech guy did a diagnostic on it and told me that the motherboard was fried, and that the warranty probably would not cover the cost.  When i tried asking  him why it was that it worked fine other then over heating when i brought it in, they did nothing to it and sent it back, and now the mother board was fried, he kept telling me that the warranty wouldn’t cover it, when i said this was the forth time, he kept trying to tell me that the warranty prolly wouldn’t cover the cost of repair, every time i tried asking about the replacement, he kept trying to brush me off.  After arguing with them for about 10 min, they finally said they would send it back to get the motherboard looked at.  When i told this to my prof, he told me if i continue to have problems with them, to go in and demand a full refund, including warranty costs, because according to the Ontario customer protection act, there is a line that says that any warranty that limits a consumers rights to a full refund because of a defect (which the fan/over heating problem is) is considered void and according to the sale of good act, all consumer goods shall be free of defects. This means that the warranty that you pay 400 dollars for when you get your computer is legally void the second you buy it, because future shop’s PSP effectively limits you from getting a full refund, you may get a replacement computer or your money back, but in their contract, you only get part of your money back under the no lemon policy.  Anyone got thoughts on this?

News | 1 Comment »

Back in Nov-Dec I bought a little Acer Notebook from Future Shop here in Victoria. It just went caput one day earlier this year only a couple of months after I bought it. I took it into Future Shop where their tech department did what they claimed was a diagnostic. They wanted $40 fee to perform this diagnostic. They said that the hard drive had failed and needed to be replaced.. and it would cost us $200 – in parts and labor. We did not have the money to get the repair done and my husband also got upset with them because we were pretty sure that a hard drive failure should be covered under warranty. They said they would waive the $40 diagnostic fee — if we wanted to get the repair done… We said we didn’t have the money… and took the computer home, with the intention of getting it fixed when we did have the money. I came across the manufacturers warranty and my husband called them 6 weeks later and asked them about what they could do to help us out. They did a diagnostic over the phone.

Guess what – the hard drive was FINE… the real problem was that our operating system files had been corrupted and simply needed the OS to be reinstalled.

So – instead of paying $200 – for $25 we simply shipped the computer off to Acer in Ontario and they reinstalled it and sent it back within a week.

So – I really have to wonder just what the heck is going on with the diagnostic team at the future shop here… Do they just make stuff up – and then rip people off? Has this happened to other people? Isn’t it fraud? I think so…

There was nothing wrong with the hard drive of our machine… and the future shop techs were trying to say that there was and charge us to replace it.

I wonder if it’s possible that somebody is just stealing hard drive – charging them to customers and reselling on the side.

When i called the manager to tell them about it – they said they were sorry and that it wouldnt happen again.

But somehow, I wonder if this sort of thing is condoned…

News | 4 Comments »

F*** FUTURSHOP

News | Comments Off