Beware of some a** holes who work in future shop in Canada(Especially in Ontario).

I purchased a new phone from their cell shop section few days ago. After 2-3 days for some personal reasons I bring it back in order to return and refund the money into my account. guess what they told me!!

They made up new f***ing rules and said some of these phones are under restrict regulations and we can’t return it. However on their f***ing receipt they mentioned you can return any handset devices with original condition to the store within 14 days!

So guys if you don’t want to be screwed, don’t even spend a penny at their f***ing store.

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Dear friends, am writing this after a bitter experience at future shop yesterday (winston churchill and argentia road), they are big “f***ing units at the cost of customers…..

I got a thoshiba laptop, i was sweetly convinced by the slaes guys to pay an additional $100 for the setup and personalization done by their

Tech guys (recovery cd and blah blah…..). Lucky i didnt fall into the trap of extended warrenty!

They said if you dont like the product, we will give you full refund within 2 weeks.

After coming home i discover the wireless component is not working properly and it was disconnecting everythime i open a new page.

At this point i decided to return this machine and here comes the big surprise!!!!!!!!

They said yes sir we can refund your laptop cost but not the additional $100 setup cost (recovery cd and blah blah…..).

I had a big fight with so called f***ing product expert on why he didnt mentioned this to me when he was talking about returns.

I said want to talk to your manager, came to know he is the mother of all f***ers… I asked why is not said anywhere

That setup and personalization cost is non refundable? He said, its there online and you hv to check it there!!!!!!

After paying the money what is the use checking it online, you lost your money already.

ALL THIS HAPPENED TO ME IN  DAY’S TIME… FINALLY I HAD TO LOOSE MY $100…

PLEASE DONT ACCEPT ANY ADDITONAL SETUP’S FOR (RECOVERY CD AND BLAH BLAH…..), YOU HAVE SO MANY SITES WHICH TELLS YOU HOW THESE TO BE DONE

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I have been a part time employee, working, praying and dying for a full time placement. I am part of this ” program” called Future Leaders. This program is designed to teach and allow management to identify committed employees.

First, no one cares about this program, not managers and even less, employees. You get looked at like a piece of shit by other employees, like you are in this program to spite them. The management could care less also. All the managers ARE aware of the participants ( oh and it is un-payed time and EARLY every Saturday morning ) but don’t offer any help or coaching what so ever. This so called program does absolutely NOTHING to show my commitment or achieve higher level training no matter how hard I work in it.

The company offers promotions to idiots who lack at productivity, they just hang around managers until they learn a little something, they start rumours about the other employees to make themselves look better , and this is how they get promoted. None of them are qualified and trained as there is no training . I am uncomfortable not doing my job for a week while i sniff the ass of my manger to learn something new. I work hard and this has never caused me any problems at other stores. The managers themselves lack any qualifying abilities to hold their positions.

Lastly , I am surrounded by college students who could care less about being their or doing their job, and I, as a participant in the Future Leaders program am suppose to be their superior, the catch is they aren’t told to listen to me and just scoff until the end of the shift. The students I work around have been there longer than I have so all of them think they are better and more knowledgeable about SOP. Needless to say it makes any type of exemplary work on my behalf possible.

If you desire to work for this company …DON”T!!! Stay away from the idiots who run the place and find opportunity elsewhere as there is NONE in Future Shop!

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So I go 2 my local future shop to get a new mac book pro 4 school. I was forced 2 buy a warranty on it because apparently you had 2 buy one if you buying a mac? So I left the store with 1600$ out of my pocket and with a brand new computer. I get home, none of my programs work on my new computer as they are exclusive to windows, so I bring my computer to school so a guy in my grade who knows computers can fix it for me, and someone broke into his locker and stole the laptop, When I told this story to the manager as the local future shop he did not believe me and said that the warranty did not even cover stolen laptops. I urge everyone one to avoid all future shop stores and all electronic stores that poses this qualities. bunch of scammers if you ask me. im back to pen and paper now, I felt like telling the manager to F**K right off and go corn dog a big one but i keep my composure and just said i aint never coming back here again.

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I love futureshop Ajax it is filled with outstanding employees that are a pleasure to have around while shopping in this amazing store!

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I want to lodge a complaint against Future Shop, Mississauga ON Canada with one of the Government Agencies who can assure me immediate relief. Please inform me about such Government agencies to whom we can lodge a complaint.

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I bought a Gateway Laptop over a year ago cost 900$ and purchased a 2 year warranty with it that a salesclerk recommended. A year later and the needle responsible for connecting to the charger broke and needed repairs to which the whole motherboard had to be replaced. At the service desk the customer service representative stated  ” it takes 5-13 business days to repair”. So I asked him to clarify and asked him again, “your saying in 5-13 days it will be repaired?”  He said yes.

Result:

It has been over a month and I still have not received a call. I went twice back to future-shop to find out when it would be ready and they gave me some half ass technical answer trying to divert attention to pick an exact day when it would be ready. I inquired if I could contact the people they shipped my laptop out to who made the repairs they said they didn’t have a number to reach them. I am going to make a registered complaint and bring them to small claims court if this matter is not settled by the end of this week. After all why should my life have to stop, I need a laptop for my work, for my school when I need my online notes, registration. So what I am going to do,put my life on hold for a couple douche bags who don’t know there ass from there elbow?

I find it funny that Future-shop seems to know everything and are expert go-to guys  about computers,electronics, televisions when it comes to buying something when the customer has money in there pocket to spend but when it comes to finding out about customer repairs, exact dates of repairs etc no one seems to know anything. Funny how that works. I guess when you spend money everyone over at Future-shop is a  space age tech wizards giving you there tech lingo ready to ram there cock in your ass when you least expect it ( ie. the repairs or any problems).

Please read my warning, never shop at Future-shop for and I mean anything. They will f*** you so hard when it comes to helping you out.  Thats how your fellow Canadian business treats your hard earned money. If you have shopped at Future shop and have a complaint please help your fellow Canadian customer and warn them also.

Until then Take care guys

Danny

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I recently purchased a laptop computer online through Future shop Website. It was mentioned right on top “delivered within one business day” This is full of shit, my order was sent through Canada Post and they never delivered to me I had to go to the post office and picked it up. I called Future shop help desk, they simply pass the buck, said to me the item was dispatched from their where house and they are not responsible from that point onwards, for me to call Canada Post, when I call Canada Post they said, tried to delivered to my address and there was no one to accept and a card was left at the door. This is flat-out lie, I gave my work address that is 24hrs open (a hotel) There was never a card delivered or notice what so ever, my online status states the same thing. The bottom line, Future shop did not give a shit about my order, they even charge my credit card before even I see the color of my computer. Beware of this SCAM Future Shop online orders. Or by the way it took more than 5 business days for me to get the order.

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I just want to say before I begin, that Futureshop has always been my number source for all my electronics, but after what happened this week, at the Halifax branch in Nova Scotia (Dartmouth Crossing), I doubt I will be shopping there ever again, due to lack of customer service and knowledge about their products. I came in with 10,000 dollars of my hard earned money (cash) and decided to buy some products from future shop. I purchased a 27 inch iMac computer, iPad, The Boxee Box (HD Movie Streamer), TV stand, Camera (Powershot), 60 inch (LG) TV with polk audio surround sound, Three 3TB Seagate GOFLEX Home Network Storage External Hard drives, plus a Yamaha? receiver for my Polk Audio Surround Sound (And a slew of accessories?, for the iMac, iPad, camera and my home Theatre set). At the end of my spending spree, my bill was a little over 9900$, then the problems started, lol. The girl behind the counter had to count my money three times, because she lost count and the customer service rep, was demanding that I still owed her money…I know basic addition and substraction, so I told her to recount and I was correct, I did’nt owe futureshop any extra money. The next week, the plan was that, I would receive my iMac, Boxee Box, TV, surround sound, receiver, TV stand (And ordered Pro Connect to set up just my surround sound) and other items I ordered for delivery. So when the PRO Connect guy showed up the following week, he only had my iMac and Boxee box and had no idea about the other items, so it was’nt a big deal at the time, I would contact futureshop after he leaves, well…..The guy had no idea what so ever on how to set up a Boxee Box and even admitted that he had no training on how to setup this product at all. So after he was done fiddling around with the Boxee Box and failing to connect to my wireless network or to a wired connection with the Boxee Box, he apologized and said he would refund me 200$ for 2 hrs of work, that I did, lol. So he left, I was very excited to use my new iMac, but could’nt change any of the system settings because it required a password. So I called customer service at the Halifax branch, the person who I was talking to, had no idea on how to change the system password, luckly theres a friend called, “Google” and again I had to do it myself. Even on the Pro Connect install guide, I specifically wrote down what I wanted the system password to be, so I had to reinstall the iMac and enter the system password myself. After this, I decided to call about my home theatre package, well buddy at home theatre had no idea where my package was and I was put on hold for 20 minutes, so after the 20 minutes was up, he said it was supposed to be delivered to today with my iMac and Boxee box. Then he had to contact the sales rep, who sold me my Home Theatre package, which took another 10 minutes and told me to come in the next day, to get my refund on the hrs on the Pro Connect and talk to him about my home theatre. The last thing I want to do, is go on my days off, just getting back from a 6 month deployement to Afghanistan, to futureshop and deal with this. After that I decided to test out my Seagate 3TB Network Storage external hard drives. Now when buying these drives, I asked the sales rep who worked in Computers (who worked there for 8 years!), if the network can pick up all three drives, he assured me that it would work, but it did’nt, all three devices have the same device name and the network will only recognize? one, not the other two. So the next day myself and my buddy went back to futureshop, to get the refund for the hrs for the Pro Connect, the two 3TB Seagate external hard drives and to see where my home theatre package was. So when I went to customer service and told him about the external hard drives and how that networks only pick up one device because the all have the same device name, he looked at me like I had 3 heads. So I told him that I would be returning these hard drives and would be replacing them with the 2TB Seagate external hard drives. So he had no problem and he said he would refund my money for the hard drives and the Pro Connect. So I decided to go see the sales rep that sold me the home theatre system. First off he had admitted that he forgot to charge me for the TV Stand, that he picked out! LOL. And still charged me for setup for the surround sound after all this! So he apologized and said he would talk with the manager and see what discounts they would give me, for this whole mix up. He left and myself and my buddy were walking around for a little over an hour and ahalf. So I went to the customer service desk and asked what was going on? They had no idea because the sales rep, instead of going to the manager to talk about the discounts, he went to make sales!. So the girl had no idea what I was doing there. When I turned around to go find the sales rep, the sales rep came running over and was talking to one of the managers….I think lol. The girl asked me for my receipts, I said I left them with the first girl who served me, lol, so after 5 minutes of looking, they found my receipts! YAH! When I was watching the lady enter all my discounts and noticied she was having alot trouble (But I thought she was the manager! Wow) and had to get 2 extra people to help her out! So after 20 minutes at the cash, I got my new hard drives, my refunds, located my home theatre and my tv stand and got a nice voucher for my troubles. But in the end, the service I got was disgusting, I will never be shopping at futureshop again, unless the (competitor) and (competitor) burn to the ground, lol. Also, my friend said he had never seen, service like that ever, the service at Ralphs apparently is better .I recommend when you have 10,000$ in cash to spend and your a real techie like me, don’t go to futureshop, please go elsewhere. I just want to see how long this post wil stay up on the futureshop website, lol. One last thing, I am not a B****er and the last thing I want to do is write a short story on my adventures with futureshop, but because of the horrible service I received, I just had to.

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This website is genius. Figured I’d start on a positive note.

Now, the fun part: my story. I used to work for the company. 3 years of solid G.U.E.S.T. procedure, and LPG’s, and COE’s, and GM, and PEP/PRP/PSP; absolute, devoted servitude. Or at least all that I could muster during my hectic high school career. I believed in the company, I stood by the products and warranties they sold, and now, in my hour of need, they failed me. Shocking. To make a very, very long story short, my phone broke. I had the warranty. Initially, after a lot of email tag and frustration I finally got a battery on order to me. It was expected to reach my home in BC, Canada while I was on vacation in Alberta. To my surprise, there was no battery to greet me when I walked in the door two weeks later. I suspected Canada Post was to blame (even though they claimed it would be couriered to me). So I waited patiently. Two weeks later there still was no battery there. I got a little annoyed and travelled to the nearest shiny Future Shop to inquire. The CSR called the PEP line and “Yes! It’s our fault! You can get a new phone today!”. So I rush home (now, due to an injury I sustained a few weeks ago, I’m in crutches, making any sort of movement a very long, painful process) I gather together all my accessories and my phone with sheer excitement for the new toy that I’m about to bring home. Should I get the BB Torch again, or should I maybe join the bandwagon of iPhone 4 users. Maybe I’ll even be gutsy and get myself an Android. My head filled with all sorts of technological info, I hobble back into the store, sit down on those semi-comfortable black chairs and prepare for the paperwork. The saleswoman greeted me, educated me, and made it her mission to ensure that my next device was amazing. We called the PEP line again, just to make sure that everything was a-okay. It was. Cue managers. “We’re sorry, but we can’t risk this. Wait for your new battery.” (*insert dramatic car tire screech*). I had hobbled into the store (twice) only to be shot down again. The only optimistic note “You should receive your new batter in 7 – 10 days!”. Great. Thanks Future Shop. You’re really, an awesome retailer that after all this, your next promise is another lie. I’m so excited for my next adventure.

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